Whitley Hutchins
Watertown,US
Summary
Experienced with managing administrative functions and delivering comprehensive support to executives and teams. Utilizes strong organizational and communication skills to enhance office productivity. Track record of efficiently handling scheduling, correspondence, and document management.
Overview
10
10
years of professional experience
Work History
Administrative Support Specialist
ECU Womens OBGYN
06.2023 - 10.2024
- Managed patient scheduling, registration, and insurance verification, ensuring accurate documentation and timely follow-ups.
- Optimized scheduling workflows, reducing wait times and enhancing patient satisfaction in a high-paced medical environment.
- Addressed patient inquiries empathetically, resolving non-clinical concerns and contributing to positive healthcare experiences.
- Introduced improved data entry protocols, boosting the efficiency and accuracy of patient information management.
Healthcare Customer Experience Representative
Conduent Commercial Solutions
10.2022 - 06.2023
- Delivered high-quality service by managing over 50 daily inbound calls via Cisco Jabber, ensuring compliance with HIPAA regulations.
- Resolved customer inquiries related to healthcare benefits during the annual enrollment period, maintaining a 90% customer satisfaction rate.
- Utilized the H.E.A.T method (Hear, Empathize, Apologize, Take action) to address complaints and foster loyalty.
- Documented interactions accurately in Salesforce, ensuring data integrity and facilitating seamless follow-ups.
Correctional Officer II
Craven Correctional Institution
12.2019 - 10.2021
- Ensured safety and compliance through rigorous inmate searches and property checks, safeguarding staff and over 700 inmates.
- Maintained detailed incident reports, contributing to data-driven correctional strategies.
- Supervised complex inmate movements, adhering to strict schedules and institutional policies.
- Proactively identified and mitigated security risks, enhancing overall facility safety.
School Bus Driver
Pitt County Schools
03.2015 - 11.2019
- Maintained safe and punctual transportation for 50-80 daily passengers, addressing emergencies effectively to ensure rider safety.
- Conducted pre-trip vehicle inspections, ensuring compliance with DOT regulations.
- Operated specialized equipment for disabled passengers, promoting accessibility and inclusivity.
Education
Associate of Science - Health Information Technology
Pitt Community College
Winterville, NC05-2019
Skills
- Customer Service Excellence
- Conflict Resolution & Empathy
- Effective Communication
- Active Listening
- Documentation & Accuracy
- Team Collaboration
- Time Management
- Policy & Compliance Adherence
Additional Highlights
- Skilled in using CRM tools such as Salesforce for efficient documentation and follow-ups.
- Proficient in Microsoft Office Suite and other communication platforms.
- Recognized for meeting and exceeding performance goals in call quality, attendance, and adherence.
Timeline
Administrative Support Specialist
ECU Womens OBGYN
06.2023 - 10.2024
Healthcare Customer Experience Representative
Conduent Commercial Solutions
10.2022 - 06.2023
Correctional Officer II
Craven Correctional Institution
12.2019 - 10.2021
School Bus Driver
Pitt County Schools
03.2015 - 11.2019
Associate of Science - Health Information Technology
Pitt Community College
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