Summary
Overview
Work History
Education
Skills
Certification
Timeline

Whitley Jenkins Walker

Center Point,Alabama

Summary

Results-driven leader dedicated to building focused, high-achieving teams through goal-oriented training and mentorship. Skilled at recruiting reliable staff and assistants for unified team culture and purpose-driven squad support. Proponent of detailed finance and resource management to maintain positive perception of program and expand competitive opportunities.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Associate Coach

T-Mobile
03.2016 - Current
  • Use organizational leadership skills to identify opportunities, set goals for improvement, organize improvement plans and track the progress towards the goals
  • Collaborate with other Associate Coaches, Coaches, and Support teams to create customer resolutions that balance customer satisfaction and company goals and policies
  • Meet and exceed objectives for team performance and individual performance of assigned experts by providing effective feedback, coaching, and support
  • Provide meaningful career and professional development for assigned experts
  • Use recognition and incentives to promote exceptional performance from assigned experts.
  • Personalize customer service interactions based on individual needs and concerns.
  • Enhance customer satisfaction by employing effective communication and conflict resolution strategies to address grievances and offer customized solutions.
  • Diagnose and Fix Basic Cellphone Problems

Assistant Unit Director

Bojangles
06.2014 - 03.2016
  • Supported Unit Director in all store operations including, but not limited to, organizing daily and weekly sales reports and ensuring inventory was reasonably stocked by placing orders through the pre-approved vendors
  • Provided a high standard of customer service leadership
  • Confirmed that the building and parking lot areas were secure from hazards and that security systems were working correctly
  • Upheld all company cleanliness standards and health department regulations
  • Executed the new hire training program and made sure current employees maintained up to date on store practices.

Assistant Manager

Arby’s Restaurant
05.2007 - 06.2014
  • Assisted General Manager in all store operations
  • Controlled the inventory variance record to ensure the store was well stocked during peak sales times
  • Basic equipment maintenance to cash registers and food machines
  • Completed inventory orders with pre-approved vendors through the company’s intranet
  • Managed the employee development program for new hires and existing employees
  • Made sure customer comfort and employee efficiency were maintained to sustain a pleasant dining experience.

Education

Diploma in Business -

Virginia College - Birmingham
12.2015

Bachelor of Science -

University of Alabama at Birmingham
05.2012

Skills

  • Adaptability
  • Attention to Detail
  • Calming dissatisfied clients
  • Efficient Learning
  • Microsoft
  • Flexibility
  • Independent
  • Administrative Assistant
  • Multi-tasking
  • Self-starter
  • Confidential support skills
  • Office Management
  • Communication skills
  • Organizational skills
  • Presentation skills

Certification

  • Microsoft Word 2013-Certified 2015
  • Microsoft Excel 2013-Certified 2015
  • Microsoft PowerPoint 2013-Certified 2015

Timeline

Associate Coach - T-Mobile
03.2016 - Current
Assistant Unit Director - Bojangles
06.2014 - 03.2016
Assistant Manager - Arby’s Restaurant
05.2007 - 06.2014
Virginia College - Birmingham - Diploma in Business,
University of Alabama at Birmingham - Bachelor of Science,

Similar Profiles

CREATE PROFILE
Whitley Jenkins Walker