Whitley Jones
Shipman,VA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. A solid background in warehouse operations, including inventory management and order fulfillment. Demonstrated proficiency in operating forklifts and managing stock levels. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Musictoday
10.2021 - 07.2024
- Picking customer orders( over 100 orders per hour)
- Packing customer orders(between 16-20 orders per hour)
- Locating and stocking products
- Operating Order picker forklift
- Operating carts, hand trucks, RF scanners, and other warehouse equipment to move product throughout the warehouse and order fulfillment process
- Sorting customer orders between carriers and ship methods
- Replenishing product
- Folding merchandise as needed
Sales Associate(Part-Time)
Foot Action
11.2016 - 11.2021
- Handled responsibilities of receiving incoming inventory items and organizing them according to size and type
- Performed the tasks of assisting with setting up of sales floor display
- Assigned responsibilities of maintaining a clean working environment
- Handled the tasks of assisting customers by identifying and meeting their requirements
- Performed responsibilities of providing excellent customers service by attending to their needs
- Strong organizational skills
- Performed other essential tasks as needed
- Extensive knowledge of apparel and footwear
- Result oriented with excellent negotiation and management skills
Customer Service Associate (CSA)
Exela Technologies (UVA Mail Services
04.2019 - 03.2021
- Ensured timely processing and delivery of incoming packages to appropriate departments, maintaining high levels of customer satisfaction.
- Collaborated with other department leaders to address inter-departmental concerns or issues related to mailroom operations.
- Developed training materials for new hires, resulting in shorter onboarding times and improved employee performance.
- Streamlined package handling by updating inventory management protocols and implementing a barcode scanning process.
- Provided excellent customer service to internal clients by addressing inquiries or concerns in a timely manner, maintaining strong professional relationships throughout the organization.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated postal machines, including postage meters and mail-processing machines.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Updated and maintained mailing lists and customer records.
- Operated postage meters, mail sealers and labeling machines.
- Assisted with implementing new mailroom systems and training staff to improve operations.
- Conducted periodic performance evaluations for team members, providing feedback and guidance on areas needing improvement or growth opportunities within the organization.
- Implemented preventative maintenance schedules for equipment, reducing downtime due to malfunctions or repairs.
- Handled confidential documents with discretion according to company policies and legal requirements; ensured secure storage when necessary.
- Performed regular audits of mailroom inventory, ensuring accurate record-keeping for both internal use and regulatory compliance purposes.
- Increased accuracy of mail distribution with the implementation of an automated tracking system.
- Enhanced communication between departments by instituting a centralized email system for sending/receiving important notices affecting multiple teams.
- Optimized workspace layout for increased productivity while adhering to safety regulations and guidelines.
Landscaping Crew Member
Brightview
05.2018 - 11.2018
- Performed grounds maintenance duties such as mowing grass, picking up litter, and planting, pruning, fertilizing, mulching, weeding and watering trees, bushes, and flowers
- Maintained equipment and conducted regular safety inspections
Manager
Take It Away
09.2013 - 03.2018
- Key holder (Open Store)
- Maintain a safe, clean, organized work environment
- Train new employees
- Restock/ Order Inventory
- Create invoices for catering orders (Bookkeeping)
- Managed/Operated Square POS
- Cash register/handling
- Possess comprehensive knowledge of Microsoft word, Excel, PowerPoint, Outlook, and Quickbooks
- Proactive manager of establishing communication skills with staff and customers
- Team leader focused on achieving business objectives
- Food preparation by following food safety standards
- Cleaning of the work area/ dining room/dishes as needed
- Sandwich artist
- Sliced meats and cheeses using a meat slicer
- Portioned out foods and condiments
- Wash and peel vegetables and fruits
- Ability to follow instructions efficiently
- Pleasantly and courteously interacted with customers
- Properly stored food items
- Strong kitchen experience
Education
A.S. - Medical Assisting
National College
Charlottesville05.2011
Diploma -
Nelson County HS
Lovingston06.2007
Skills
- Cleaning Experience
- Order Fulfillment
- Order Picking
- Packaging
- Forklift
- Pallet Jack
- Shipping & Receiving
- Vital Signs
- Epic
- Microsoft Word
- Order Entry
- Load & Unload
- Communication skills
- Computer skills
- Cash handling
- Customer service
- Retail sales
- Phone etiquette
- Cash register
- Sales
- Restaurant experience
- Organizational skills
- Leadership
- Food handling
- Cleaning
- Sanitation
- Kitchen experience
- Heavy lifting
- RF Scanner
- Warehouse Experience
- Order Picker
- Food Preparation
- Meat Cutting
- Delivery Driver Experience
- Food Safety
Certification
Driver's License, 02/01/23, 09/30/25
Assessments
Attention to detail, Proficient, Identifying differences in materials, following instructions, and detecting details among distracting information
Summary
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Timeline
Warehouse Worker
Musictoday
10.2021 - 07.2024
Customer Service Associate (CSA)
Exela Technologies (UVA Mail Services
04.2019 - 03.2021
Landscaping Crew Member
Brightview
05.2018 - 11.2018
Sales Associate(Part-Time)
Foot Action
11.2016 - 11.2021
Manager
Take It Away
09.2013 - 03.2018
A.S. - Medical Assisting
National College
Diploma -
Nelson County HS
Similar Profiles
Erica BryantErica Bryant
Patient Access Team Lead at UVAPatient Access Team Lead at UVA
Shirley Denise WrightShirley Denise Wright
Family Services Specialist/Foster Care Case Manager at Department of Social ServicesFamily Services Specialist/Foster Care Case Manager at Department of Social Services
Blayz McGarryBlayz McGarry
Golf Cart Attendant at Wintergreen ResortGolf Cart Attendant at Wintergreen Resort
Ezequiel GarciaEzequiel Garcia
Warehouse Worker/Lead Warehouse Worker at Target Distribution CenterWarehouse Worker/Lead Warehouse Worker at Target Distribution Center
Andrew IvanAndrew Ivan
Warehouse Worker/Warehouse Forklift Operator at A American HardwareFlooringWarehouse Worker/Warehouse Forklift Operator at A American HardwareFlooring