Summary
Overview
Work History
Education
Skills
Timeline
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Whitley McCormick

Anderson,SC

Summary

Proven track record in enhancing sales and customer satisfaction at UPS through exceptional client relationship management and analytical problem-solving. Skilled in territory management and adept at fostering strong client relationships, demonstrated by a significant increase in sales revenue. Reliably exceeds goals with a focus on strategic sales pipeline management and customer service excellence.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Inside Sales Representative

United Parcel Service, UPS
04.2023 - 09.2024
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Served as the Secretary for our Multicultural Business Resource Group coordinating events, building flyers, and keeping meeting notes.
  • Trained new employees through different volunteer programs within my own team and outside of my team.
  • Subject matter expert on Deal Manager training existing and new employees on the software.
  • Presented several presentations teaching employees how to locate new business and generate additional income for their territories.
  • Took continuing education courses through my organization to enhance my abilities and advance my career within the company.
  • Wrote customized pricing deals for customers and set them up with technology solutions to simplify and streamline their shipping process while incentivizing them to move all their business to UPS.

Child Watch Supervisor

Anderson Area Ymca
03.2022 - 04.2024
  • Managed the maintenance of essential equipment, ensuring all operational systems were functioning properly.
  • Provided comprehensive training and guidance for junior staff, boosting overall team performance and confidence.
  • Oversaw the accurate documentation of daily logs, incident reports, and other records vital to watch operations.
  • Identified potential security risks through vigilant monitoring of surveillance systems, enabling swift mitigation efforts.

Child Watch Supervisor

Anderson Area YMCA
09.2018 - 03.2021
  • Maintained high levels of situational awareness, resulting in timely responses to incidents and emergencies.
  • Utilized data-driven decision-making techniques to optimize watch operations, resulting in more efficient and effective management of resources.
  • Coordinated with external agencies during joint operations or incidents, facilitating clear communications and efficient collaboration.
  • Fostered a positive work atmosphere by addressing staff concerns promptly, leading to increased morale among the team members.

Private Nanny

Amy Dukes
08.2015 - 05.2018
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.

General Store Associate

Walgreens
06.2014 - 12.2014
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Managed customer returns professionally, resolving issues quickly while adhering to company policies.
  • Handled cash register transactions accurately, processing payments securely and issuing receipts efficiently.

Cafe Worker

Sam's Club
08.2013 - 06.2014
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.

Education

Tri-County Technical College
Pendleton, SC
08.2015 - 05.2016

High School Diploma -

Sc Whitmore School
Columbia, SC
05.2012

Skills

    Client Relationship Management

    Reliability

    Opening and closing procedures

    Contract Negotiation

    Adaptability and Flexibility

    Cold calling expertise

    Sales expertise

    Analytical problem solver

    Prospect Cultivation

    Territory Management

    Sales Pipeline Management

    Exceptional customer service

Timeline

Inside Sales Representative

United Parcel Service, UPS
04.2023 - 09.2024

Child Watch Supervisor

Anderson Area Ymca
03.2022 - 04.2024

Child Watch Supervisor

Anderson Area YMCA
09.2018 - 03.2021

Private Nanny

Amy Dukes
08.2015 - 05.2018

Tri-County Technical College
08.2015 - 05.2016

General Store Associate

Walgreens
06.2014 - 12.2014

Cafe Worker

Sam's Club
08.2013 - 06.2014

High School Diploma -

Sc Whitmore School

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Whitley McCormick