Whitley Parrish
Smiths Station ,AL
Summary
Hardworking Medical Office Manager providing support and leadership to our practices. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing. Strong organization abilities. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints.
Overview
14
14
years of professional experience
Work History
Medical Office Manager
Serena D. Tidwell MD and Christopher Tidwell MD
Columbus , GA
2009.09 - Current
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients. Reviewed weekly reports summarizing financial performance metrics, such as revenue collections. Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Interviewed, hired and trained new staff on office procedures, software programs and customer service protocols.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Resolved disputes between vendors providing services or products to the practice in a timely manner.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Managed staff scheduling and set patient scheduling policy.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Supervised cleaning staff and coordinated equipment maintenance activities.
- Pitched in to help with office tasks during busy periods and staff absences.
Education
High School Diploma -
Smith Academy
Smiths Station, AL05.2009
Skills
- Practice Management
- Strong Work Ethic
- Billing Processes
- Practice Marketing
Timeline
Medical Office Manager
Serena D. Tidwell MD and Christopher Tidwell MD
2009.09 - Current
High School Diploma -
Smith Academy
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