Whitley Ross
Springfield, MO,MO
Summary
Qualified Social Services Designee with comprehensive background in coordinating and implementing social service programs. Effectively facilitated collaboration among multidisciplinary teams to enhance client care and support. Demonstrated expertise in assessing client needs and developing individualized service plans.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Social Services Designee
Benedictine Living Community
08.2024 - Current
- Assisted clients in navigating complex social systems such as housing programs, benefits applications, or mental health resources.
- Facilitated group sessions aimed at building life skills and promoting personal growth among participants.
- Collaborated with external agencies to coordinate supportive services for clients, ensuring a seamless continuum of care.
- Participated in ongoing professional development opportunities, staying current on trends and best practices within the field of social services.
- Reduced barriers to service access by connecting clients with appropriate resources within the community.
- Enhanced program effectiveness by collaborating with interdisciplinary teams to address client concerns holistically.
- Advocated for policy changes that positively impact vulnerable populations within the community served by the organization.
- Ensured compliance with all relevant regulations and policies, maintaining accurate and up-to-date documentation for each case.
- Streamlined case management processes for greater efficiency and timely resolution of client issues.
- Maintained confidentiality and professionalism at all times while handling sensitive client information and situations.
- Administered and tracked client service payments.
- Coordinated with local government to provide resources to clients.
- Developed and implemented strategies to enhance quality of social services.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored progress towards service plan goals.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Facilitated communication between clients and other service providers.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed comprehensive assessments to identify client strengths, challenges, and areas in need of support or intervention.
- Monitored progress towards established goals through regular check-ins with clients, adjusting strategies as needed based on feedback or new information.
- Established trusting relationships with clients, fostering open communication and enabling effective advocacy on their behalf.
Community Living Floater
Easterseals Midwest
08.2024 - Current
- Implemented crisis intervention strategies when necessary, ensuring the safety and well-being of all residents involved.
- Created opportunities for socialization and connection, organizing group outings and events within the community.
- Enhanced community integration by developing tailored support plans for each individual.
- Increased resident satisfaction with community activities through personalized engagement strategies.
- Supported individuals through transitions into new environments or stages of life by providing emotional support and practical assistance during times of change.
- Acted as a liaison between residents and their support networks, including family members, caseworkers, and healthcare providers.
- Ensured compliance with relevant regulations and standards, maintaining a safe and supportive environment for all residents.
- Monitored progress towards personal goals, adjusting support plans accordingly to maximize success rates among residents.
- Promoted independence among residents by teaching essential life skills, such as budgeting and time management.
- Supported individuals in achieving their personal goals through consistent motivation and encouragement.
- Maintained accurate documentation of resident progress and incidents to ensure proper record-keeping practices were followed.
- Developed strong relationships with local resources and service providers to enhance the overall quality of life for residents.
- Improved residents'' daily living skills by providing comprehensive coaching and guidance.
- Assisted in coordinating transportation services for residents, enabling greater access to employment opportunities, medical appointments, and recreational activities.
- Served as an advocate for individuals with disabilities within the community, promoting awareness of their rights and abilities.
- Developed and maintained relationships with community organizations and agencies.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Certified Nursing Assistant (CNA) / Certified Medication Technician (CMT)
ShiftKey
09.2022 - Current
- Provides patient care by utilizing resources and materials; transporting patients; answering patient call lights and requests; and reporting observations of the patient to the nursing supervisor.
- Help assist patients in everyday living activities such as: feeding, bathing, and dressing patients.
- Deliver and or administer routine daily medications.
- Coordinate with different nurses to assist with patient care and medications.
- Follow written or verbal instructions on how to administer and manage patient medications.
- Give first aid and perform emergency treatment as required.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Community Living Manager
Easterseals Midwest
02.2023 - 11.2023
- This position manages program implementation and quality standards; employee performance and productivity; individual, family/guardian and funder satisfaction; and also fiscal responsibility.
- I oversee the implementation of service plans including medical care and behavioral supports, and ensure the individuals outcomes and objectives are being met.
- Ensure supports being provided meet organizational guidelines, funder requirements and accreditation standards.
- Provide support, education and advocacy as outlined in the individuals support plan.
- Provide day-to-day supervision of employees and programs services for individuals with disabilities living independently.
Medical Assistant - Infectious Disease Department
Northwest Health Services
11.2018 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Homemaker
Homemaker
08.2017 - 11.2018
- Ensured household duties were completed in a timely manner and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
- Provided encouragement, support, and access to activities that enabled the development of skills.
Endoscopy Technician II / Certified Nursing Assistant
Mercy Hospital Springfield
01.2017 - 08.2017
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
Patient Access Representative - Emergency Room (ER)
Mosaic Life Care
10.2015 - 01.2017
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Team Leader
Progressive Community Services
04.2010 - 10.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Developed and executed training programs that significantly improved team skills and morale.
Education
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
03-2022
Skills
- Pathophysiology Advocacy
- Counseling
- Healthcare Delivery
- Social Welfare
- Interpersonal Professional Communications
- Case Management
- Program Planning
- Intervention Strategies
- Behavioral Health Intervention Evaluation Methods
- Program Management
- Anatomy & Physiology
- Social Programs
- Cultural Diversity Human Behavior
- HIPAA Compliance
- Vulnerable Populations Wellness
- Community Resources Public and Community Health Systems
- Family Dynamics
- Allied Healthcare Health and Human Services
- Values and Ethics Medical Terminology
- Delivery of Services
- Interview Techniques
- Diversity
- Social Services
- Crisis Intervention
- Self-Care
- Crisis Response
- Cerner
- Vital Signs
- Epic
- EMR Systems
- NextGen
- Point-Click Care
- HIPAA
- Medical records
- Medical terminology
- Specimen collection / processing
- EMR systems
- Vital signs
- Pediatrics
- Social work
- Mental health awareness
- Behavioral support
- Homelessness prevention
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 plus staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Medication Technician
- Insulin Certified
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
- Certified Social Services Designee
- First Aid Certification - American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
English
Full Professional
Timeline
Social Services Designee
Benedictine Living Community
08.2024 - Current
Community Living Floater
Easterseals Midwest
08.2024 - Current
Community Living Manager
Easterseals Midwest
02.2023 - 11.2023
Certified Nursing Assistant (CNA) / Certified Medication Technician (CMT)
ShiftKey
09.2022 - Current
Medical Assistant - Infectious Disease Department
Northwest Health Services
11.2018 - 10.2022
Homemaker
Homemaker
08.2017 - 11.2018
Endoscopy Technician II / Certified Nursing Assistant
Mercy Hospital Springfield
01.2017 - 08.2017
Patient Access Representative - Emergency Room (ER)
Mosaic Life Care
10.2015 - 01.2017
Team Leader
Progressive Community Services
04.2010 - 10.2015
- Certified Medication Technician
- Insulin Certified
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
- Certified Social Services Designee
- First Aid Certification - American Heart Association.
- Basic Life Support (BLS) Certification - American Heart Association.
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
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