Summary
Overview
Work History
Education
Skills
Timeline
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WHITLEY SMITH

Savannah,GA

Summary

Dynamic and detail-oriented professional with over 10 years of management experience, specializing in inventory control, sales, and staff training and development. Recognized for a strong ability to identify opportunities for technological enhancements and implement innovative solutions that boost productivity in fast-paced environments. Committed to excellence, adaptability, and a proactive approach in delivering impactful results that contribute to organizational success.

Overview

11
11
years of professional experience

Work History

Store Manager

Rue 21
03.2022 - Current
  • Increased sales by 36% within the first two months of employment by using selling techniques and consumer engagement.
  • Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives which also improved customer service by 15%.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. I obtained the best shrink results in the company in 2024.
  • Trained other store managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Periodic reports on business analysis, POB and turn percentages.

Owner -Self Employed

Duke & Dutchess Boutique
04.2020 - Current


  • Founded and managed Duke & Dutchess Boutique LLC business, which is located online, growing revenue to $35,000 in first year.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Recruited, hired and trained new employee (1)
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Created and monitored promotional approaches to increase sales and profit levels.

Store Manager

Carters
10.2018 - 03.2020
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed and interpreted store trends to facilitate planning.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Branch Employment Coordinator

Tru Green
10.2016 - 05.2017
  • Train/New-Hire Orientations Performance Management Drives Sales/ HR Reporting/ Analysis Schedules/Manages Staff, Explained human resources policies and procedures to all employees.
  • Answered employee questions during entrance and exit interview processes.
  • Selected and interviewed candidates for all available positions.
  • Created job descriptions to attract targeted talent pool within market wage range.
  • Generated employee tracking reports each month.
  • Assisted customer service with inbound and outbound calls regarding all HR inquiries.

Store Manager

Plato's Closet
10.2014 - 06.2016
  • Responsible for the day to day operation of the store to include but not limited to: Marketing and Advertising (working with various media to include radio, newspaper, social media, website, direct mailing, displays and flyers).
  • Purchasing and maintaining inventory, Processing payroll and scheduling.
  • Decrease shrinkage by 25% by implementing loss prevention rules and installing security cameras.
  • Turn around under performing store by creating advertisement in radio and television which increased sales by 50% Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Establish credit policies and operating procedures.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Store Manager

Gypsy Girl Vintage Clothing
06.2014 - 10.2014
  • Formulate pricing policies for merchandise, according to profitability Education and Training Skills requirements.
  • Keep records of purchases, sales, and requisitions.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Increased daily sales by 30%.

Education

MBA - Business Administration

Saint Leo University
Saint Leo, FL
12.2020

BBA - Business Management

Georgia Southern University
Statesboro, GA
05.2013

Skills

  • Business Development and Planning
  • Staff Management
  • Sales Goals
  • Key Performance Indicators (KPIs)
  • Scheduling
  • Accounting
  • Training
  • Payroll
  • Marketing
  • Multi-tasking
  • Expertise in Excel formula creation
  • Microsoft word

Timeline

Store Manager

Rue 21
03.2022 - Current

Owner -Self Employed

Duke & Dutchess Boutique
04.2020 - Current

Store Manager

Carters
10.2018 - 03.2020

Branch Employment Coordinator

Tru Green
10.2016 - 05.2017

Store Manager

Plato's Closet
10.2014 - 06.2016

Store Manager

Gypsy Girl Vintage Clothing
06.2014 - 10.2014

MBA - Business Administration

Saint Leo University

BBA - Business Management

Georgia Southern University

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