Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitley Turner

Moore,SC

Summary

Highly skilled and experienced professional with over 10 years in Administration. Providing services such as customer support, recovery assist, payroll processing and collections. Excellent organization and communication skills, complemented by a keen attention to detail and commitment to accuracy. Proficient in various payroll software and administrative systems, with an ability to adapt to new technologies and processes. I've been recognized for providing outstanding support and maintaining positive relationships with employees and clients. Currently seeking to leverage my extensive background in a dynamic role where I can contribute to the success of the organization.

Overview

8
8
years of professional experience

Work History

Recovery Associate

Consumer Safety Technologies
01.2025 - Current
  • Ensured compliance with federal, state, local regulations regarding debt collection activities.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Payroll Administrator

The Charles Lea Center
03.2022 - 12.2024
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Calculated payroll deductions by accurately using GP/THERAP Timekeeping systems for over 4,000 employees state wide.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Kept track of all clients Authorizations and ensured all employees were up to code for work performance.
  • Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
  • Followed all SC payroll Laws and Regulation procedures to ensure we maintained payroll submission compliance.

Remote Collection Agent

Shellpoint Mortgage Servicing
10.2020 - 03.2022
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Contributed to loss mitigation efforts by diligently monitoring payment activity, tracking delinquent accounts, and initiating appropriate follow-up actions when necessary.
  • Prevented potential escalations by promptly offering arrangements to avoid mortgage delinquencies and foreclosures.
  • Collaborated closely with loss mitigation specialists, identifying alternative solutions for distressed borrowers facing financial hardship.
  • Documented all collection efforts and offered deferments and repayment plan options.

Remote Collection Lead

Purpose Financial
04.2017 - 09.2020
  • Mitigated escalations for management
  • Handled customer questions or complaints and outreach.
  • Processed reversal payments and also posted and approved account credits and settlement offers.
  • Oversaw daily number cycles collected by desk collectors.
  • Coached desk collectors with collection techniques and customer relationship building strategies
  • Generated daily, weekly, and monthly report updates and KPI's to management.

Education

High School Diploma -

Wil Lou Grey
Columbia SC
05-2008

Associate of Applied Business - Business With A Minor in Human Resources

Spartanburg Community College
Spartanburg, SC
05-2027

Skills

  • Payment processing
  • Dispute resolution
  • Skip tracing
  • Data Entry
  • Payment Negotiation
  • Strong Interpersonal Skills
  • Time Management
  • Excel/Microsoft /Outlook

Timeline

Recovery Associate

Consumer Safety Technologies
01.2025 - Current

Payroll Administrator

The Charles Lea Center
03.2022 - 12.2024

Remote Collection Agent

Shellpoint Mortgage Servicing
10.2020 - 03.2022

Remote Collection Lead

Purpose Financial
04.2017 - 09.2020

High School Diploma -

Wil Lou Grey

Associate of Applied Business - Business With A Minor in Human Resources

Spartanburg Community College

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