Whitley Washington
Atlanta,GA
Summary
Driven by results, I enhanced team productivity and customer satisfaction at Walmart through expert electronics troubleshooting and exceptional client communication. My leadership and technical skills led to increased sales and efficient inventory management, showcasing my ability to significantly contribute to any team.
Overview
7
7
years of professional experience
Work History
Electronics Team Member
Walmart
Roswell, GA
01.2023 - Current
- Increased team productivity by assisting coworkers in troubleshooting technical issues and sharing product knowledge.
- Developed strong relationships with customers, leading to repeat business and personal referrals.
- Collaborated with other departments for successful promotional events, increasing overall store sales.
- Assisted customers with returns and exchanges while adhering to company policies, maintaining a professional demeanor throughout the process.
- Assisted in inventory management, keeping accurate records of incoming stock and reducing discrepancies in product counts.
- Gained expertise in various electronics products, enabling thorough guidance for customer purchases.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Investigated and resolved production issues.
Guest Advocate
Target
Fayetteville, NC
07.2019 - 12.2022
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Supported loss prevention efforts by monitoring suspicious activities and reporting incidents to management.
Sales Associate
Castle Uniforms
Fayetteville, NC
10.2017 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Business Administration - Business Administration
Fayetteville Technical Community College
Fayetteville, NC06.2023
High School Diploma - Biology
Westover High School
Fayetteville, NC05.2018
Skills
- Client Communication
- Electronics troubleshooting
- Technical Troubleshooting
- Theft Prevention
- Time Management
- Leadership
- Sales
- Organization
- Critical Thinking
- Data Entry
Timeline
Electronics Team Member
Walmart
01.2023 - Current
Guest Advocate
Target
07.2019 - 12.2022
Sales Associate
Castle Uniforms
10.2017 - 06.2019
Associate Of Business Administration - Business Administration
Fayetteville Technical Community College
High School Diploma - Biology
Westover High School