Whitnee-Shae Palileng
Las Vegas,NV
Summary
Dynamic and results-driven professional with a proven track record in effective leadership and motivation. Committed to fostering team dynamics while balancing the ability to contribute expertise and follow directives as needed. Passionate about driving team success through collaboration and strategic guidance, ensuring that goals are met with enthusiasm and precision. Recognized for cultivating a positive work environment that encourages growth and innovation among team members.
Overview
12
12
years of professional experience
Work History
Customer Relations Representative
Get Pipe
11.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Developed and maintained strong relationships with clients to enhance satisfaction and loyalty.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer feedback.
- Collaborated with cross-functional teams to address service issues, improving overall response time.
- Analyzed customer data trends to identify areas for service improvement and strategic initiatives.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
Office Administrator/HR Payroll
Precision Display Services
08.2023 - Current
- Streamlined office procedures to enhance operational efficiency across departments.
- Implemented new software tools to automate routine tasks, increasing productivity levels.
- Facilitated communication between departments, enhancing teamwork and project outcomes.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and got staff trained, established and monitored goals, conducted performance reviews and administered salaries for staff.
Medical Receptionist
True Health Partners
01.2023 - 08.2023
- Communicate with the doctor regarding any patient concerns.
- Managed patient scheduling and appointment confirmations, optimizing clinic workflow.
- Prepare lab slips for patients to take to PSC or have the draw in office.
- Call in or submit prescription refills via EMR system.
- Check prescription request list throughout the day and approve or deny prescriptions per patient prescription list.
- Collect and fax medical records requests.
- Keep track of all medical records requests sent out and follow-up as needed.
- Assist with certain patient treatments as needed.
- Collaborated with medical staff to ensure seamless communication and coordination of care services.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring data integrity.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Patient Care Coordinator
Focus Physical Therapy
01.2022 - 01.2023
- Collect all patient co-pays and outstanding balances upon arrival.
- Call potential patients that submitted information to our website.
- Document phone calls, patient interaction and important information in clinic EMR system.
- Keep track of all active patients and when their treatments end.
- Dealt with any project entrusted to me in a timely manner.
- Responsible for keeping up with lost patients and marketing system.
- Coordinated patient scheduling and managed appointment logistics to enhance clinic efficiency.
- Developed and maintained patient records using electronic health record systems, ensuring data accuracy and compliance.
- Facilitated communication between patients and healthcare providers to streamline care coordination and address concerns.
- Trained new staff on patient management protocols, promoting consistency in service delivery and operational excellence.
- Evaluated feedback from patients to identify areas for process improvement, contributing to enhanced patient satisfaction levels.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Medical Office Administrator/Office Supervisor
Drake Institute
03.2021 - 01.2022
- Managed patient scheduling and coordinated appointments to optimize office efficiency.
- Put charts together for incoming patients
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, billing processes, or other concerns as needed.
- Go over pricing and scheduling during patient intake appointments.
- Retrieve mail and give to appropriate recipient.
- Mail patient related letters, invoices, and forms. (i.e., No Response Letters, Payment Invoices, Refund checks)
- Call potential patients that submitted information to our website.
- Work on all scheduling for patients and Doctors in the clinic.
- Document phone calls with potential patients.
- Keep track of all active patients and when their treatments end.
- Handle all requests for records and collect charts from storage.
- Deposit any incoming checks to the bank same day or day after it’s received.
- Responsible for ordering any supplies for the office and make sure everything is stocked accordingly.
- Various other tasks as needed.
- Received, recorded and filed medical payments by check, cash, and credit card.
Receptionist/Legal Assistant
Brenes Law Group, P.C.
07.2018 - 01.2020
- Answer, transfer, and take down messages as needed.
- Greet clients and visitors upon arrival.
- Set up clients and or visitors in the conference room.
- Retrieve mail, scan it into system and distribute accordingly.
- Mail out client related letters and forms (i.e. HIPAA’s, Close Letters, PPF’s, Welcome Packet)
- Make client follow-up calls regarding medical records.
- Make client calls regarding Certificate of No Records from medical facilities.
- Enter client call notes into our electronic case file system.
- Keep track of all my mailings and send out contact or close letters accordingly.
- Handle any/all projects given to me in a timely manner.
- Various other tasks as needed.
Receptionist
HRGi
12.2017 - 04.2018
- Answer, transfer, and take down messages as needed.
- Greet visitors and contractors while directing them to their locations.
- Set up conference room for large meetings.
- Ordered offices supplies and kept track of stock as needed.
- Created and sent out company newsletter each month.
- Created shipping labels for UPS and FedEx along with scheduling pick-ups.
- Responsible for planning and setting up company events.
- Tracked employee birthdays, so I could send out birthday cards and decorate cubicles.
- Accept packages from various couriers such as FedEx, UPS, Amazon etc.
- Picked up mail, sorted and opened.
- Helped in different departments such as customer service and small claims.
- Handled sensitive documents such as legal paperwork and subpoenas.
- First point of contact and face of the company when guests come in.
- Very professional and excellent customer service skills.
Front Desk Security Officer / Receptionist / Back Office Supervisor
Allied Universal
04.2014 - 12.2017
- Answer, transfer, and take down messages as needed.
- Greet visitors and contractors while directing them to their location.
- Create and monitor badges for new employees and guests.
- Responsible for scheduling and logging appointments for drivers and deliveries.
- Pay close attention to guest and contractor arrivals while observing all security programs and alarm systems are intact.
- Accept packages from multiple couriers such as, UPS, FedEx, DHL, etc. while contacting the appropriate individuals to pick them up.
- Handle sensitive documentation such as legal documents and subpoenas.
- First point of contact and face of the company when guest walk in the building.
- Very professional and excellent customer service skills.
- Supervise lobby guards on scheduled days
- Manage employee complaints
Receptionist
Health Atlast Chiropractic
04.2016 - 09.2016
- Answer, transfer, and take down messages as needed.
- Greet Patients and schedule appointments.
- Accept incoming packages, collect mail and distribute to appropriate place.
- Handle sensitive documents such as patient files and legal documents.
- Collect monies from patients as needed, keep track of patient ledgers.
- Create patient files, as well as sending out reminders for patient appointments.
Education
High school diploma -
Providence High School online homeschooling
Mt. Sterling, KY01.2008
Skills
- Cross-functional team collaboration
- Skilled in building customer relationships
- Critical thinking and problem-solving
- Effective project management
- Onboarding and supervising staff
- Adept at high-stress environments
- Customer service
- Promotional support
Accomplishments
- Calm and able to rapidly resolve client concerns to prevent loss of client.
- Able to expand my knowledge about industries and environments.
- Self-dependent on working on a variety of tasks assigned.
- Acquire trust and reliability with my employers.
Timeline
Customer Relations Representative
Get Pipe
11.2024 - Current
Office Administrator/HR Payroll
Precision Display Services
08.2023 - Current
Medical Receptionist
True Health Partners
01.2023 - 08.2023
Patient Care Coordinator
Focus Physical Therapy
01.2022 - 01.2023
Medical Office Administrator/Office Supervisor
Drake Institute
03.2021 - 01.2022
Receptionist/Legal Assistant
Brenes Law Group, P.C.
07.2018 - 01.2020
Receptionist
HRGi
12.2017 - 04.2018
Receptionist
Health Atlast Chiropractic
04.2016 - 09.2016
Front Desk Security Officer / Receptionist / Back Office Supervisor
Allied Universal
04.2014 - 12.2017
High school diploma -
Providence High School online homeschooling
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