Whitnee Tripp

• Receivables management/Accounts reconciliation
• Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
• Trained and mentored team on procedures, compliance requirements, and collections techniques.
• Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
• Worked with 45+ residents to develop payment plans and bring accounts current on daily basis.

7Resolved issues quickly to maintain productivity goals.

• Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
• Established clear priorities and production quality standards.
• Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
• Managed team of 17 production associates, overseeing productive production processes and meeting all deadlines.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Evaluated existing production processes and identified areas for improvement.
• Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.

• Developed long-lasting client relationships by providing exceptional customer service and support.
• Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
• Provided extensive support in sales, technical and business areas to key accounts.
• Mentored junior account managers, fostering their professional growth and skills development within the company.
• Boosted client satisfaction by effectively managing and resolving account issues.

• Completed routine and complex account updates to resolve problems.
• Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
• Resolved complex billing and payment issues for balanced, accurate accounts.
• Receivables Management –Strike force collections
• Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
• Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
• Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
• Conducted credit reviews for current clients to determine appropriate risk levels and adjust credit limits as necessary.