Whitnei Harris

Ensured that customer service standards were met by providing excellent customer service skills.

• Shampooed, conditioned, cut, colored and retwist and styled according to client's instructions.
• Developed relationships with new clients through referrals from existing customers.
• Maintained cleanliness of work station by sanitizing tools and equipment between uses.
• Upsold additional services when appropriate to increase sales volume.
• Pre-booked future appointments to increase repeat business.
• Greeted customers, answered phones and booked appointments.

• Utilized various software and tools to streamline processes and optimize performance.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Resolved customer complaints promptly and efficiently.
• Inbound calls for 211 Health and Human Services.
• Verified Customer identity
• Developed strong relationships with customers by providing personalized assistance and support.

• Obtained informed consent and payment documentation from patients and filed in system.
• Communicated with patients to ensure quality of care and develop care plans.
• Maintained accurate records of all patient care activities using electronic health record systems.
• Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
• Provided administrative support for patient care staff.
• Maintained comprehensive patient records, ensuring accuracy and confidentiality.
• Scheduled evaluations and procedures for patients.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Processed patient intake information and updated medical records prior to treatment.
• Coordinated with insurance companies to confirm patient coverage and process claims.