WHITNEY ADAMS
Athens
Summary
Focused professional with proven communication, organizational, and problem-solving skills. Aiming to leverage my abilities to successfully fill the Customer Service or administrative role at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
Caliber Collision
5515 Promenade Point Parkway Madison AL 35758
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Collections Manager
Corporate Billing
239 Johnston Street SE Decatur, AL 35601
12.2019 - 01.2023
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Established procedures for collection of past due amounts.
- Supervised staff of collectors, monitoring phone calls and letters.
Customer Service and Collections Manager
Interstate Billing Service
Decatur, AL
09.2014 - 12.2019
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Advise customers of necessary actions and strategies for debt repayment
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors
- Receive payments and post amounts paid to customer accounts
Customer Service Representative
BBVA Compass
Decatur, AL
07.2007 - 08.2014
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Advise customers of necessary actions and strategies for debt repayment
- Answer customer questions regarding problems with their accounts
Sales Representative
Victoria Secret
Decatur, AL
05.2007 - 06.2007
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
Cashier
Hometown Grocery
Athens, AL
02.2006 - 05.2007
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
Education
A.S. - Business Administration
CALHOUN COMMUNITY COLLEGE
Tanner, AL05.2009
High School Diploma -
TANNER HIGH SCHOOL
Tanner, AL05.2007
Skills
- Microsoft Office
- Key typing
- Excel
Certification
Notary Public
Timeline
Office Manager
Caliber Collision
05.2024 - Current
Collections Manager
Corporate Billing
12.2019 - 01.2023
Customer Service and Collections Manager
Interstate Billing Service
09.2014 - 12.2019
Customer Service Representative
BBVA Compass
07.2007 - 08.2014
Sales Representative
Victoria Secret
05.2007 - 06.2007
Cashier
Hometown Grocery
02.2006 - 05.2007
High School Diploma -
TANNER HIGH SCHOOL
A.S. - Business Administration
CALHOUN COMMUNITY COLLEGE