Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Alexander

Whitney Alexander

Murfreesboro,TN

Summary

Experienced leader with over 20 years of management experience. Adept at effectively communicating and collaborating with individuals from diverse backgrounds, temperaments, and educational levels. Recognizes the importance of building strong relationships with supervisors, subordinates, and the public. Possesses extensive knowledge in decision-making, innovative leadership, technical expertise, and time management. Professional with a solid legal support background, capable of handling various tasks in a fast-paced environment. Skilled in legal research, document management, and case preparation to ensure accuracy and compliance. Known for fostering effective team collaboration and adaptability to consistently achieve results and meet deadlines. Strong organizational skills and proactive problem-solving approach make me a reliable asset.

Overview

30
30
years of professional experience

Work History

Paralegal/Receptionist/Office Manager

Howser & Associates PLLP
10.2022 - 12.2024
  • Gathered, evaluated, and produced documents as part of the discovery process, making sure that all deadlines and court regulations were met
  • Wrote and revised a range of legal documents, including settlement agreements, pleadings, and motions
  • Assisted the attorneys for hearings by gathering and organizing exhibits, subpoenaing witnesses, and offering prompt support
  • Kept up-to-date case management via MyCase, including but not limited to calendaring, docketing, and deadline monitoring
  • Managed the firm's monthly customer billing and bill payment
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.

Concession Stand Server

JetServices
08.2018 - 12.2023
  • Ensured the cleanliness of concession operations and ensure that the stand is completely set up before the events open time
  • Served customers in compliance with the regulations of the Alcohol Beverage Commission with consistency and quality
  • Prepared and balanced the stand sheets and ensured that the stand was cleaned and ready for event closing

Assistant Director of Business and Charitable Organizations

Tennessee Secretary of State
10.2019 - 10.2022
  • Assisted the Director of Business and Charitable Organizations with coordinating and directing the staff to ensure that all documents were filed and processed timely and in accordance with Federal and State laws
  • Ensured that the unit supervisors and the rest of the staff carried out the directives of the Secretary of State and the Director by establishing goals and objectives for the division
  • Assisted with the planning, organizing, directing, leading, and evaluating the operations for the division
  • Worked in conjunction with all staff to exceed customer expectations and resolved customer grievances
  • Prepared and analyzed performance metrics and filed data reports for the division
  • Monitored, reviewed, and provided feedback for employee and supervisor performances
  • Assisted supervisors in resolving employee performance problems and disputes
  • Assisted in the development, implementation and updating of the Strategic Plan and the Information Systems Plan
  • Coordinated and served as the division point of contact for FOIA requests, Requests for Proposals, and contracts
  • Provided business entity filing data for the Tennessee Quarterly Business and Economic Indicators Report
  • In the absence of the Director of Business and Charitable Organizations, served as head of the division and oversaw all operations

Program Coordinator now Manager

TDHS Child Support Field Operations
07.2012 - 10.2019
  • Responsible for specific program coordination, evaluation and monitoring to ensure programs and contracts were being administered in accordance with all pertinent laws, policies, and procedures
  • Served as the liaison between one of the largest field offices within the state, and the State Office
  • Communicated regularly with the supervisor located in the local office to ensure services were provided without disruption
  • Reviewed, wrote, and developed procedures for specific program areas to improve quality of service and maintain data integrity
  • Compiled, categorized, calculated and/or verified information for various systems and external sources to ensure accuracy of data and adherence to government rules and regulations
  • Developed and assisted in the development of long-range objectives and strategies to achieve program goals and objectives
  • Planned and conducted training programs for staff, contracted agencies, and other community-based organizations in policy, procedure, or other casework practices to improve program delivery

Education

Master of Science - Management emphasis in Organizational Leadership

Middle Tennessee State University
Murfreesboro, TN
12.2018

BBA - Business Administration

Middle Tennessee State University
Murfreesboro, TN
05.2000

Certified Paralegal - Paralegal Studies

Southeastern Paralegal Institute
Nashville, TN
08.1991

Skills

  • Proficient Microsoft Office
  • Client communication
  • Office Administration
  • Notary public
  • Document preparation
  • Calendar management
  • Administrative support
  • File and records management
  • Effective multitasking
  • Critical thinking
  • Client billing

Timeline

Paralegal/Receptionist/Office Manager

Howser & Associates PLLP
10.2022 - 12.2024

Assistant Director of Business and Charitable Organizations

Tennessee Secretary of State
10.2019 - 10.2022

Concession Stand Server

JetServices
08.2018 - 12.2023

Program Coordinator now Manager

TDHS Child Support Field Operations
07.2012 - 10.2019

Master of Science - Management emphasis in Organizational Leadership

Middle Tennessee State University

BBA - Business Administration

Middle Tennessee State University

Certified Paralegal - Paralegal Studies

Southeastern Paralegal Institute

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Whitney Alexander