Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Allen

Brandenburg

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Centralized Services

Walgreens
04.2023 - Current
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.

Customer Service Representative

Anthem
03.2022 - 03.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer and Dispatching Service Representative

KLM Mechancial
08.2013 - 01.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined dispatch processes for improved efficiency and faster response times.
  • Maintained a high level of professionalism when interacting with clients, ensuring positive experiences.
  • Collaborated with team members to optimize workflow and deliver exceptional service consistently.
  • Resolved customer complaints effectively, resulting in increased loyalty and repeat business.
  • Managed a high volume of incoming calls while maintaining composure under pressure, contributing to smooth operations.
  • Utilized advanced communication skills to provide clear instructions to drivers, minimizing delays and errors.
  • Provided critical support during peak hours by efficiently coordinating resources to meet demand.
  • Ensured timely completion of daily tasks by closely following established schedules and prioritizing workload effectively.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Kept detailed records of dispatch activities in compliance with company policies and regulatory requirements.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.

Education

Phlebotomy Certificate - Phlebotomy

Spencerian College
Louisville
05.2009

High School Diploma -

Pleasure Ridge Park High School
Louisville, KY
05.2008

Skills

  • Preventive Maintenance
  • Attention to Detail
  • Equipment Inspection
  • Testing and Analysis
  • Troubleshooting Abilities
  • Professional and Courteous
  • Issue and Problem Resolution
  • Technical Document Reading
  • Service Call Response
  • Scheduling and Coordination
  • Work with Minimal Supervision
  • Verbal and Written Communication
  • Adaptable and Flexible
  • Hospitality and Accommodation
  • Documenting Changes
  • Document Management
  • Account Management
  • Microsoft Excel
  • Report Transcription
  • Microsoft PowerPoint
  • Multi-Line Phone Talent
  • System Implementation
  • Quality Control
  • Administrative Support
  • Typing Proficiency
  • CRM Software
  • Conflict Resolution
  • Reading Comprehension
  • Office Equipment Proficiency
  • Clerical Support
  • Customer Service
  • Medical Terminology Knowledge
  • Computer Proficiency
  • Critical Thinking
  • Recordkeeping Strengths
  • Call Center Operations
  • Policy and Procedure Adherence
  • Customer Retention Strategies
  • Customer Account Management
  • Membership Inquiries and Renewals
  • Administrative and Office Support
  • Filing
  • Documentation
  • Grammar
  • Research

Timeline

Centralized Services

Walgreens
04.2023 - Current

Customer Service Representative

Anthem
03.2022 - 03.2023

Customer and Dispatching Service Representative

KLM Mechancial
08.2013 - 01.2020

Phlebotomy Certificate - Phlebotomy

Spencerian College

High School Diploma -

Pleasure Ridge Park High School

Similar Profiles

CREATE PROFILE
Whitney Allen