Whitney Amacree
Summary
Forward-thinking veterinary management professional bringing more than 5 years of experience working for fast-paced animal practices and 10 years of customer service experience. Exceptional success driving engagement, retention and revenue increases for veterinary practices.
Overview
9
9
years of professional experience
Work History
Practice Manager
Oak View Animal Clinic
07.2024 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
Practice Manager
Banfield Pet Hospital
08.2019 - 03.2024
- Supervised team of 25 hospital associates.
- Maintained an associate retention rate for of over 85% for 3 years including but not limited to associates in Veterinarian, Registered Technician, Veterinary Assistant and Client Service positions.
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates higher than practice averages.
- Developed marketing strategies to promote the practice's services by utilizing social media and local networks, attracting new clients and increasing overall revenue.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Coordinated staff schedules in a timely manner to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Oversaw the relocation and grand re-opening of a new hospital that increased workspace functionality and improved overall service delivery capability.
- Fostered a positive workplace environment by resolving conflicts professionally among team members, implementing routine one-on-one check in conversations and addressing concerns promptly.
- Increased and maintained overall client satisfaction rates to 88% by implementing targeted customer service initiatives tailored with communication and pro-active problem-solving.
- Expanded range of offered services by adding new treatment options such as acupuncture, nutrition, and laser therapy for pets.
- Designed and introduced leadership development, coaching and team management model, resulting in the promotion of 4 employees into leadership positions.
Zookeeper Intern
Denver Zoo
08.2019 - 01.2020
- Assisted with flamingo breeding and incubation programs.
- Fed and provided daily care for over 60 birds daily.
- Assisted in community outreach and ambassador programs.
- Helped keepers and veterinarians with medical treatments.
- Assisted in the preparation of animals for transportation and relocation to other zoos. This included constructing transportation habitats for animals such as sloths, cockatoos, and curassows.
- Trained animals in preparation for safe exams and interactions.
- Assisted facilitation of encounter programs with the public, such as Flamingo and Penguin encounters, and Lorikeet public feeding.
Head Waitress
Stoby's Restaurant
01.2017 - 08.2019
- Assisted general manager and owner in restaurant grand re-opening after a fire burned the business down.
- Trained onboarding staff of 15 people in customer service procedures.
- Offered a management position, declined due to wish to focus on an animal-centered career.
- Collaborated with owner and head chef introducing new and innovative menu items.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Contributed to revenue growth by upselling menu items when appropriate without compromising integrity or guest satisfaction.
Laboratory Assistant & Secretary
University of Central Arkansas Biology Department
01.2016 - 01.2017
- Collected, analyzed, and compiled data for material testing.
- Cared for and maintained over 300 live animal specimen.
- Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Enhanced office efficiency by streamlining filing systems, outgoing mail and by organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
Education
Bachelor of Science - Biology
University of Central Arkansas
05.2018
High School Diploma -
William B Travis High School
05.2014
Skills
- Client Satisfaction
- Associate Retention
- Policy and Procedure Development
- Medical Personnel Recruitment
- Records Management
- Human Resources
- Schedule Management
- Microsoft Office
- Inventory Control
- Root Cause Analysis
- Compliance Monitoring
- Budgeting and Forecasting
References
- SUSAN EASTMAN, DVM , Zoetis, Professional Services Veterinarian | 908.930.8964 | seastman2490@gmail.com
(Former) Area Chief of Staff at Banfield Pet Hospital. Dr. Eastman and I were partners in hospital operations for 3 years at Banfield Pet Hospital
- JONATAN CHINOLLA SILVA, DVM , Banfield Pet Hospital, Veterinarian | 720.378.3399 | jonatan.chinollasilva@banfield.com
Dr. Chinolla is my senior veterinarian at Banfield Pet Hospital and worked with me for 5 years
- BRYN COWLES , Veterinary District Manager, Royal Canin | 623.329.2212 | bryn.cowles@royalcanin.com
(Former) Practice Manager at Banfield Pet Hospital Bryn was my supervisor and is who originally hired me at Banfield Pet Hospital. We continued to work together as she promoted me to shift lead, and then worked together both as practice managers in the same market.
- MELISA HOFFMANNBECK , Practice Manager, Banfield Pet Hospital | 720.329.3482 | melisa.hoffmannbeck@banfield.com
Melisa was my training manager when first promoted to practice manager . We now work together both as practice managers in the same market. We have worked together for almost 5 years.
- BARRETT MARCUM , | 865.719.5811 | Barrettmarcum92@gmail.com
(Former) Field Director at Banfield Pet Hospital Barrett served as my direct line manager and supervisor for almost 2 years
- CRYSTAL DARNELL , Banfield Pet Hospital, Certified Shift Lead | 303.485.1971 | crystal.darnell@banfield.com
Crystal was my shift lead for almost 4 years at Banfield Pet Hospital
- MEREDITH DUFFY |732.673.6165 | meredith.duffy@banfield.com
(Former) Practice Manager at Banfield Pet Hospital Meredith was my manager when I was a shift lead and recommended me for my current role as practice manager
- TYLER HAMPTON , First Horizon Bank, Teller Operations Coordinator | 501.681.6863 | tylerhampton@stobys.com
(Former) Assistant Manager at Stoby's Restaurant Tyler was my direct line manager and supervisor at Stoby's for 2 years.
- DAVID DUSSOURD Ph.D. , University of Central Arkansas, Professor | 501.450.5921 | dussourd@uca.edu
Dr. Dussourd was my professor and advisor during my 4 years at UCA. I also worked for him as a lab assistant for two summers
Timeline
Practice Manager
Oak View Animal Clinic
07.2024 - Current
Practice Manager
Banfield Pet Hospital
08.2019 - 03.2024
Zookeeper Intern
Denver Zoo
08.2019 - 01.2020
Head Waitress
Stoby's Restaurant
01.2017 - 08.2019
Laboratory Assistant & Secretary
University of Central Arkansas Biology Department
01.2016 - 01.2017
High School Diploma -
William B Travis High School
Bachelor of Science - Biology
University of Central Arkansas
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