Whitney Anderson

• Successfully obtained an insurance producer license to accurately educate customers on all loan options and insurance products offered
• Worked closely with colleagues across various departments to ensure seamless coordination throughout the loan process.
• Tailored repayment plans for struggling borrowers, minimizing risk of default while maintaining positive client relationships.
• Assisting past due customers in bring their account current through payment arrangements or assistance programs
• Accurately explain financial terms to customer to assist in financial decisions for the customer
• Prepare necessary documentation for collateral processing
• Maintain accurate drawer balance and ensuring office balanced for day
• Assist with training of new associates and leadership team
• Conduct solicitation calls to generate growth for company.
• Streamlined loan processing procedures for faster turnaround times and improved customer satisfaction.
• Increased loan application approvals by carefully evaluating financial information and credit history.
• Ensured regulatory compliance by staying up-to-date with industry legislation, guidelines, and best practices.
• Reduced delinquency rates through effective communication and negotiation with borrowers experiencing financial difficulties.
• Collaborated with underwriters to optimize loan conditions for both the lender and borrower.
• Managed a portfolio of consumer loans, ensuring timely repayments and monitoring performance metrics.

• Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Guide employees with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Maintain operations of the Accounting department to ensure goals were met
• Strengthened client relationships through regular communication and personalized account management strategies.
• Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
• Improved account retention rates by proactively managing customer accounts and anticipating potential issues before they arose.
• Increased customer loyalty with attentive account management, fostering long-term relationships with key clientele.
• Trained new employees on best practices in customer account management, resulting in an increase in overall team performance.
• Managed high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.
• Championed collaboration and communication within the team, resulting in a more cohesive approach to account management and broader organizational success.
• Secured on-time payments and collected on delinquent accounts with tailored payment plans.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Maintain operations of store in absence of General Manager
• Build authentic customer relationships to support customers in their ownership goals and drive sales
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Maintain customers contact over the phone and through home visits
• Update customers information and maintain accuracy
• Manage accounts staff to achieve daily, weekly and monthly accounts department goals
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Create and ensure personnel schedules for best operational goals to be met
• Interview incoming team members to ensure roles were fulfilled
• Create employee schedules to satisfy needs of daily operations
• Resolve customer opportunities to ensure satisfaction of customer aligns with company standards
• Key Holder.

• Strengthened family connections by providing support and guidance in navigating community resources.
• Enhanced communication between families and school staff through regular meetings, promoting positive relationships.
• Empowered families to advocate for their children''s needs by offering workshops on relevant topics such as IEPs and special education services.
• Maintained accurate records of family interactions and progress, ensuring efficient case management and collaboration with other professionals.
• Promoted a culture of trust by maintaining open lines of communication with families through phone calls, emails, and home visits.
• Coordinated with local agencies to provide additional services for families, streamlining access to vital resources like housing or mental health care.
• Facilitated stronger relationships among families through organized social events such as potlucks or game nights.
• Visited homes of families and maintained appropriate contact as directed by agency procedures.
• Maintained detailed case histories, metrics and reports to meet strict standards.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.

I stayed home with my son born with developmental delays as well as congenital heart defects. He has had multiple surgeries including two heart surgeries. I was able to return to work once he had the second heart surgery.

• Increased sales by offering advice on purchases and promoting additional products.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Demonstrated features, answered questions and offered solutions.
• Responded to in-person and telephone requests for information about company offerings.
• Scheduled appointments and managed master calendar.
• Increased sales by establishing rapport with customers and identifying their needs.
• Developed long-lasting client relationships by providing exceptional customer service.
• Collaborated with team members to achieve monthly sales goals and improve overall performance.
• Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
• Implemented new sales strategies that led to improved market penetration and higher profit margins.

• Developed comprehensive remarketing plans with cross-channel integration, aligning with overall marketing goals.
• Optimized ad campaigns for better ROI through continuous monitoring, performance analysis, and adjustments.
• Streamlined processes for campaign setup and management, resulting in improved efficiency and reduced turnaround times.
• Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
• Enhanced bidder satisfaction with timely communication and professional customer service.
• Monitored auction progress, adjusting strategies as needed to maximize revenue generation.
• Facilitated prompt payment collection from winning bidders, contributing to improved cash flow management after each event.