Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Whitney Anderson

Stanhope,IA

Summary

Dynamic administrative and technical support with a proven track record at CDS Global Inc., excelling in system integration and offering exceptional user support. Skilled in both technical troubleshooting and fostering teamwork, I've significantly enhanced system efficiency and client quality. My adaptability and leadership have driven seamless technology transitions and improved organizational processes.

Overview

12
12
years of professional experience

Work History

Customer Service Technical Administrator

CDS Global Inc.
02.2018 - Current
  • Enhances system performance by conducting regular server maintenance and updates.
  • Provided high-quality technical support, resolving user issues in a timely manner.
  • Trained staff members on software usage, troubleshooting techniques, and best practices for maintaining a secure computing environment.
  • Streamlined technical processes for improved efficiency and reduced downtime.
  • Supported the integration of new technologies into existing infrastructure, facilitating seamless transitions and minimal disruptions to workflow.
  • Assisted in the design of network architecture that met current needs while allowing for future growth opportunities.
  • Implemented virtualization strategies for efficient resource utilization across multiple servers.
  • Facilitated smooth migrations from legacy systems to updated platforms, minimizing downtime during transitions.
  • Documented technical specifications for easy reference by colleagues as well as any external parties involved in projects or support activities.
  • Developed custom scripts for automating routine tasks, reducing manual efforts and error rates.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Attended meetings to deliver status reports to key stakeholders.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Lead user acceptance testing efforts to ensure all implemented solutions met established functional requirements.
  • Manage incident response processes effectively by prioritizing resolution activities based on business impact and severity levels.
  • Manage software inventory for multiple platforms
  • Conducted routine and emergency maintenance of assigned data center equipment.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Coordinated secure system access of users to various department systems and platforms.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Liaised with other departments to minimize network interruptions and possible downtimes.

Patient Care Technician

Mary Greeley Medical Center
02.2016 - 02.2018
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Certified Nursing Assistant

Stratford Specialty Care
02.2013 - 02.2016
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Certified Nursing Assistant

Green Hills Nursing Home
02.2012 - 02.2013
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Education

Associate of Applied Science - Liberal Arts And General Studies

Des Moines Area Community College
Ankeny, IA
05.2018

Associate of Arts - Liberal Arts And General Studies

Des Moines Area Community College
Ankeny, IA
05.2018

Skills

  • Data Backup and Recovery
  • IT Asset Management
  • Software troubleshooting
  • Application support
  • Incident Management
  • Infrastructure Management
  • Database Administration
  • Scripting Languages
  • System Administration
  • Organizational Leadership
  • System monitoring
  • Microsoft Office Suite
  • Technical Support
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Project Leadership
  • Time management abilities
  • Adaptability
  • User Support
  • Professionalism
  • Self Motivation
  • Task Prioritization
  • Effective Communication
  • Organizational Skills
  • System Integration

Timeline

Customer Service Technical Administrator

CDS Global Inc.
02.2018 - Current

Patient Care Technician

Mary Greeley Medical Center
02.2016 - 02.2018

Certified Nursing Assistant

Stratford Specialty Care
02.2013 - 02.2016

Certified Nursing Assistant

Green Hills Nursing Home
02.2012 - 02.2013

Associate of Applied Science - Liberal Arts And General Studies

Des Moines Area Community College

Associate of Arts - Liberal Arts And General Studies

Des Moines Area Community College

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Whitney Anderson