Summary
Overview
Work History
Education
Skills
Timeline
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Whitney Antone

Antigo,WI

Summary

Dependable Accounting Specialist and Management and Program Analyst with 10+ years of experience as an administrative subject-matter expert in office management and coordination. Works successfully under stress, exceeds deadlines, and multitasks with ease. Experienced leader of diverse groups. Skilled in problem-solving, engaging difficult personalities, and diffusing conflict. Detail-oriented, well-organized, high achiever that strategically strives for efficiency and effectiveness.

Overview

13
13
years of professional experience

Work History

Financial Accounting Specialist

Volm Companies
11.2020 - 11.2022
  • Performed accounting and administrative work with a focus on the Equipment Division. Answered and routed phone calls. Managed the AR email inbox, responded to customers, and distributed emails to appropriate contacts. Greeted and assisted walk-in customers, vendors, and freight drivers. Distributed and sent out daily mail. Maintained accurate and up-to-date files. Answered customer’s questions and complaints. Coordinated with Management, Project Managers, Sales Representatives, Parts Department, and Machine Technicians on all aspects related to finance.
  • Reviewed, verified, and posted Technician’s clocked time, and resolved any errors. Entered mobility rates based on technician’s time and distance from customers, to ensure proper billing on service invoices.
  • Generated Customer invoices for the Equipment Division and the Parts Department for one-off sales and progressive billings per contract terms. Processed invoice credits and corrections. Ensured necessary invoices were paid prior to the shipment of equipment. Followed up with customers on late or missing invoice payments.
  • Assisted with the management of equipment contracts, set up progressive billings and ensured invoices and payments took place per contract terms. Processed contract change of scopes. Set up and closed service orders efficiently to maintain a consistent workflow. Recognized revenue at the end of each month for completed projects and contracts.
  • Received and processed international direct shipped invoices for equipment shipped from abroad. Created and processed packing slips and shipping documents for the shipment of freight between Volm Companies’ various warehouses. Created packing slips and Customs documents for equipment shipping from a Volm warehouse to any location across the United States Border.

Sales Team Lead

Fleet Farm
06.2019 - 10.2020
  • Greeted and served customers, provided solutions for their needs, and built rapport to establish repeat business.
  • Supported store operations related to transactions, freight processing, merchandise placement, and product replenishment.
  • Prioritized and executed daily merchandising needs to ensure sales floor representation of all products.
  • Assisted in floor moves, visual display maintenance, housekeeping, and the coordination of the freight flow process.
  • Partnered with store leadership and other functional areas on special projects.
  • Trained sales team members to perform according to company policies.
  • Led and assigned projects to sales team members and ensured proper completion.

Senior Program Analyst

Office of Trust Services
02.2016 - 11.2018
  • Served as the administrative subject matter expert in support of management and leadership by providing counsel, advice, and recommendations on various matters regarding the operation and administrative management of Trust programs.
  • Served as the Quality Assurance Officer. Developed and refined strategies, policies and action plans to improve program quality and performance.
  • Coordinated and facilitated the program-wide implementation of activities and provided guidance to managers concerning budget, administration, human resources, policy, internal controls and audits, personnel, and strategic planning issues. Monitored and tracked major program initiatives for their contribution to these activities.
  • Interpreted and applied broad policies, executive orders, guidelines, directives, and precedents to ensure compliance with all governing laws and regulations.
  • Managed all Human Resources related activities for Trust Services by establishing a database to organize documents for 180+ positions, streamlining the processes and procedures, and maintaining an organization chart utilizing Excel, Visio, and Adobe. Assisted with workforce planning and development.
  • Prepared and presented a variety of written and oral presentations including reports, briefings, newsletters, and audiovisual presentations related to effective program operations.
  • Maintained responsibility for the tasks of the previous position, in addition to overseeing the work of 2 Program Analysts and 2 Budget Analysts, and training the incumbents for higher duties.

Program Analyst

Office of Trust Services
10.2010 - 02.2016
  • Collaborated with and trained program staff to ensure compliance with internal control reviews and audit requirements. Assisted programs with developing components to be tested during internal reviews and audits.
  • Developed new and refined existing procedures for the collection and analysis of various reports, data, and information to ensure program accountability and compliance with laws, regulations, and directives. Reviewed and integrated reports on a national level to ensure compliance at the regional and agency levels. Coordinated and consolidated all miscellaneous data calls received.
  • Served as advisor to management on the status of reporting and data collection requirements.
  • Established the use of Google Docs and Sheets for more efficient collaboration across programs for report consolidation.
  • Developed and maintained handbooks and guides to train and assist each program with processes, procedures, and requirements associated with reporting.
  • As it pertains to the Government Performance and Results Act (GPRA), identified program performance issues, assisted with the development of performance measures and targets, and managed the collection of accurate and verifiable performance data. Coordinated and tracked program-wide efforts toward achieving targeted goals.
  • Reviewed, edited, and proofread budget reports to ensure proper performance data integration, as well as, assisted with the development of strong budget justifications to defend each program.
  • Worked with Human Resources (HR) to prepare position classification and recruitment packages, and developed Position Descriptions and hiring assessments. Created procedures for HR-related processes bringing the hiring time down to 30 days from 6 months.
  • Responsible for the purchase of all major items for the Office. Created purchase requisitions, distributed purchases, and ensured invoices were paid timely.

Program Analyst

Office of Justice Services
08.2009 - 10.2010
  • Coordinated the collection of monthly crime statistics from 200+ tribal police departments, corrections facilities, and courts. Managed the Lotus Notes based crime statistics database and monitored entries for irregularities.
  • Exported data from databases and converted to Microsoft Excel to compile quarterly and annual performance reports in compliance with Federal laws and regulations.
  • Prepared annual reports used for fund distribution.
  • Prepared standard reports and statistical analyses as requested, including those for the Federal Bureau of Investigation's annual publications, and to determine progress made towards reaching targeted goals.
  • Coordinated efforts between Federal Law Enforcement Agencies to improve the quality of crime reporting in Indian country. Assisted the Department of Justice with coordinating nationwide training for tribal law enforcement agencies to improve each tribe's knowledge and ability to report accurately, and have access to needed records management systems.
  • Assisted with office administration: processing mail, answering phones, finalizing letters, and purchasing supplies. Coordinated and consolidated weekly reports for the Department.

Education

Bachelor of Arts - Legal Studies, Sociology, And Political Science,

University of Wisconsin - Madison
Madison, WI
12-2008

Skills

  • Advanced knowledge of Microsoft Office Suite (Word, Excel, and PowerPoint), Google Suite (Docs, Sheets, Slides, and Sites), and Adobe Acrobat
  • Excellent writing, editing, and proofreading skills
  • Adapts to new and changing software quickly
  • Proficient in data collection, management, analysis, and reporting

Timeline

Financial Accounting Specialist

Volm Companies
11.2020 - 11.2022

Sales Team Lead

Fleet Farm
06.2019 - 10.2020

Senior Program Analyst

Office of Trust Services
02.2016 - 11.2018

Program Analyst

Office of Trust Services
10.2010 - 02.2016

Program Analyst

Office of Justice Services
08.2009 - 10.2010

Bachelor of Arts - Legal Studies, Sociology, And Political Science,

University of Wisconsin - Madison

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