Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Whitney Barnes

Lexington,KY

Summary

Proven track record in enhancing customer satisfaction and streamlining operations. Adept at multitasking and problem-solving, Excels in all environments, significantly improving team efficiency. Strong communication and social skills, along with computer proficiency, have consistently driven positive outcomes, achieving a notable increase in client retention and operational productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Food Service Worker

Compass Group Management
03.2024 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.

Shift Manager

Walgreens
06.2022 - 02.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.

Front Desk Receptionist

Hilton Hotels Corporation
10.2019 - 06.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Customer Service Representative

PB Construction
01.2020 - Current
  • Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
  • Educated customers by providing hands-on demonstrations and explaining benefits and advantages.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
  • Devised successful strategies to maximize account penetration and drive business development.
  • Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
  • Managed end-to-end management of transactions, financial records and support.
  • Managed a diverse portfolio of products, ensuring thorough knowledge of each offering to best serve clients'' needs.
  • Expanded client base through consistent networking and referrals from satisfied customers.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
  • Conducted daily follow-up calls to answer client's questions and manage sales process.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Independent Sales Consultant

Lionbridge
07.2016 - 02.2019
  • Developed specific schedule of prospecting and account management tasks to perform daily, weekly and monthly to meet or exceed sales goals with little company supervision.
  • Conveyed love of products sold and devotion to company, customers and brand in sales presentations to establish credibility and make personal connections with clients.
  • Implemented creative problem-solving techniques when faced with challenges or obstacles during the sales process.
  • Attended industry events regularly for networking purposes, expanding professional connections within the field.
  • Exceeded sales targets consistently by actively prospecting new leads and maintaining a high level of activity.
  • Overcame objections skillfully during sales presentations, resulting in increased closed deals ratio.
  • Placed cold calls to potential customers and follow-up calls to current and past clientele, cultivating long-term relationships to generate referral and repeat business.
  • Increased sales revenue by building strong relationships with clients and providing exceptional customer service.
  • Delivered engaging sales pitches that highlighted unique selling points of products or services offered.

Education

High School Diploma -

Spencer County High School
Taylorsville, KY
05.2016

Skills

Quick Learner

Positive Attitude

Multitasking

Customer Service

Strong Work Ethic

Problem-Solving

Strong Communication Skills

Fast-Paced Environment

Flexible Schedule

Client Relations

Interpersonal Skills

Quality Control

Complex Problem-Solving

Patient Relations

Data Entry

Call Management

Computer Proficiency

Payment Processing

Professional References

  • Reference 1: Nicholas Bauer / Nicholas.Bauer@uky.edu
  • Reference 2: Paul Barnes / Dylanpaul95@yahoo.com
  • Reference 3: Geneva Gonyer / ggo237@uky.edu
  • Reference 4; Joseph Palmer / joewp98@gmail.com

Timeline

Food Service Worker

Compass Group Management
03.2024 - Current

Shift Manager

Walgreens
06.2022 - 02.2024

Customer Service Representative

PB Construction
01.2020 - Current

Front Desk Receptionist

Hilton Hotels Corporation
10.2019 - 06.2022

Independent Sales Consultant

Lionbridge
07.2016 - 02.2019

High School Diploma -

Spencer County High School

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Whitney Barnes