Whitney Bartley
Renton,WA
Summary
Motivated professional with a commitment to top-tier performance. Strong leadership and motivational skills, in addition to a focus on customer satisfaction. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships and resolve complex issues. I am an established customer service representative with over three years of experience handling monetary transactions, maintaining client relations in person and over the phone, documenting transactions, and filing incident reports. Strengths include high moral and work standards, excellent customer service, attention to detail, time management, and adaptability. I simply want to complete the task at hand efficiently and with attention to detail, but I am happy to adapt and assist with any new tasks that may emerge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Transport District Drive
FedEx
Tukwila, WA
02.2020 - 10.2023
- Deliver freight to local FedEx sites in a timely and professional manner.
- Maintain a clean and well-organized delivery vehicle.
- Communicate efficiently with dispatch and other drivers to guarantee seamless and efficient package delivery.
- Maintain a spotless driving record
- Kept track of mechanical issues and reported them to the appropriate service personnel.
- achieved goals by establishing priorities and organizing workloads to meet deadlines.
Caregiver
Consumer direct, vitals
Federal Way, WA
06.2020 - 09.2022
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, and responded to customer requests in a timely manner.
- Developed strong organizational skills to keep track of multiple clients' accounts simultaneously.
- Retrieved requested medical records in a timely manner while maintaining confidentiality of protected health information.
- Provided customer service to patients by answering questions regarding their records.
Administrative Assistant
two caring hands
DesMoines, WA
06.2020 - 09.2022
- Medical Assessment
- Relocation
- Medical Records
- Maintained files and filing, keeping sensitive information confidential.
- Developed and maintained filing systems for confidential documents and records.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, and PowerPoint.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
Customer Service Representative
lincoln towing
03.2020 - 02.2021
- Coordinating services with Seattle Police Department and The Department of Licensing
- Maintained a high level of professionalism when dealing with difficult customers.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Created and maintained detailed records of all data entry activities to ensure accuracy.
- Accurately entered large volumes of data into various databases and systems with speed and efficiency. Microsoft Excel skills: office management skills, including faxing, scanning, and data entry.
- Developed effective writing strategies to enhance the overall quality of written documents.
Bail Bond Agent
Aladdin Bail Bonds, Bails Bond Agent
Seattle, WA
02.2016 - 02.2020
- Paid bonds and filed documents with the court that allowed defendants to be released from custody
- Office management skills, including the use of Microsoft excel for data entry, managing payments, and scanning documents
- Educated clients about the responsibilities associated with posting bail bonds as well as the potential consequences if those obligations are not met.
- managed the daily operations of a bail bond agency, including financial transactions and staff scheduling.
- Developed a comprehensive understanding of the legal system and court proceedings related to bail bonds.
- Maintained accurate records of all bond paperwork, including contracts, payments, and collateral documents.
Sales Representative
T-Mobile
Oakland, CA
02.2015 - 12.2016
- Office management skills, including the use of Microsoft excel for data entry, managing payments, and scanning documents
- Effective communication.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- I worked with management teams to develop annual sales plans, goals, and targets.
Education
High School Diploma -
Kent Mountain View
DesMoines, WASkills
- DOT Compliance
- Daily Logging
- Materials Transport
- Database Management
- Problem-Solving
- Driving and Transportation
- Excellent Communication
- Multi-line phone proficiency
- Filing and data archiving
- MS Office
- Registering patients
- De-escalation
Certification
- Certified Phlebotomy Technician
- Medical Assistant Certification
- National Notary Association-2022CNP - Certified Notary Public Everest College- 2009
Timeline
Caregiver
Consumer direct, vitals
06.2020 - 09.2022
Administrative Assistant
two caring hands
06.2020 - 09.2022
Customer Service Representative
lincoln towing
03.2020 - 02.2021
Regional Transport District Drive
FedEx
02.2020 - 10.2023
Bail Bond Agent
Aladdin Bail Bonds, Bails Bond Agent
02.2016 - 02.2020
Sales Representative
T-Mobile
02.2015 - 12.2016
High School Diploma -
Kent Mountain View
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