Whitney Bennett
631 30th St, West Palm Beach,FL
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, my tenure at Teleperformance USA showcases my adeptness in team collaboration and effective problem-solving. With a blend of strong listening skills and attention to detail, I've successfully driven positive outcomes, achieving significant improvements in service excellence and operational efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Gastroenterology Specialists
05.2023 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Traffic Control Flagger
Flagger Force Traffic Control Services
04.2023 - 05.2023
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Used flagging tools such as stop and slow paddle and red flag.
- Patiently directed motorists towards detours and alternate routes.
Package Handler
FedEx
11.2022 - 04.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
Customer Service Representative
Arise Virtual Solutions Inc.
12.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cabin Cleaner
Unifi
12.2020 - 05.2021
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Enhanced passenger experience by maintaining clean and sanitized cabin environments.
Customer Service Representative
VXI Global Solutions
12.2019 - 08.2020
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in training programs to enhance product knowledge and customer service skills.
SME Team Leader
Teleperformance USA
10.2016 - 08.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Enhanced team productivity by implementing efficient workflow processes and resource allocation strategies.
Education
Associate of Arts - Health Administration
Keiser University
West Palm Beach, FL07-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
Timeline
Front Desk Receptionist
Gastroenterology Specialists
05.2023 - Current
Traffic Control Flagger
Flagger Force Traffic Control Services
04.2023 - 05.2023
Package Handler
FedEx
11.2022 - 04.2023
Customer Service Representative
Arise Virtual Solutions Inc.
12.2021 - 10.2022
Cabin Cleaner
Unifi
12.2020 - 05.2021
Customer Service Representative
VXI Global Solutions
12.2019 - 08.2020
SME Team Leader
Teleperformance USA
10.2016 - 08.2019
Associate of Arts - Health Administration
Keiser University
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