Whitney Billiot
Gulfport,MS
Summary
Diligent Treatment Coordinator offering over 7 years background providing attentive care in Orthodontic settings. Successful in anticipating and meeting needs of patients and colleagues alike with excellent communication skills. Specialties include arranging financial agreements, scheduling orthodontic appointments, and managing various secretarial duties.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Digital Moderator and Associate
The Savings Couple LLC
12.2022 - 06.2025
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Identified opportunities for cross-promotion with other online communities, driving increased traffic and engagement.
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Boosted community engagement through timely responses to comments and inquiries.
Orthodontic Treatment Coordinator/Insurance Manager
Smile Country Orthodontics LLC
04.2012 - 10.2019
- Performed in team leader capacity and organized all treatment and financial contracts
- Reviewed X-rays to help patients determine best treatments
- Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims
- Obtained prior authorization and precertification for orthodontic procedures
- Maintained compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements
- Verified insurance and communicated coverage to staff and patients
- Communicated effectively with staff, including members of operations, finance and clinical departments
- Provided compassionate care and ensured patient comfort through communication, exceptional clinical skills, gentle approach and positive rapport development
- Formulated treatment plans with restorative dentists and orthodontists
- Took impressions for retainers and appliances
Sales Associate Customer Representative
Kmart
10.2008 - 04.2012
- Assisted call-in customers with questions and orders
- Used consultative sales approach to understand and meet customer needs
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Endures basic and seasonal replenishment of merchandise
- Excellent Customer Service
Front Desk Receptionist/ Assistant
Bay Saint Louis Chiropractic
05.2007 - 09.2007
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Confirmed relevant guest information and payment methods to prevent fraud
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
Education
Associate of Arts - Fine Arts
Pearl River Community College
Poplarville, MS4 2012
Skills
- Orthodontic office administration
- Clinical assessment
- Goal setting
- Individual patient treatment option counseling
- Outstanding customer service
Certification
CPR Certified
Obtains Radiology Permit
Completed OSHA certification
References
Kathy Thoda 228-233-0184
Jessica Ulmer 504-723-8677
Kimberly Wescovich 228-265-0054
Timeline
Digital Moderator and Associate
The Savings Couple LLC
12.2022 - 06.2025
Orthodontic Treatment Coordinator/Insurance Manager
Smile Country Orthodontics LLC
04.2012 - 10.2019
Sales Associate Customer Representative
Kmart
10.2008 - 04.2012
Front Desk Receptionist/ Assistant
Bay Saint Louis Chiropractic
05.2007 - 09.2007
Associate of Arts - Fine Arts
Pearl River Community College
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