- Magic City Rollers, Roller Derby – 2010- 2014
- Events and Fundraising coordinator for Magic City Rollers 2010-2014
- Back Alley Roller Derby Jammer – 2012-2014
- Billings Roller Derby Dames - 2015-2016
- Avid Reader
Whitney Bittner
Billings
Summary
Detail-oriented owner with a proven track record of building strong relationships and maintaining partnerships with top accounts to drive productivity and enhance profit channels. Expertise in expanding network connections through accurate assessment of customer needs, implementation of effective pricing models, and optimization of inventory control procedures. A diverse skill set across multiple fields positions this candidate as a valuable asset to any organization. Committed to delivering results that align with company goals and foster sustainable growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Operator
Vavoom Janitorial Services
03.2019 - Current
- Developed and implemented efficient cleaning protocols to enhance service delivery.
- Managed team schedules to optimize workforce productivity and client satisfaction.
- Trained and mentored staff on industry best practices and safety standards.
- Conducted regular quality inspections to ensure compliance with company policies.
- Managed budget, payroll, accounts receivable and payables on Quickbooks.
- Established strong client relationships, resulting in increased customer retention rates.
- Streamlined inventory management processes for cleaning supplies and equipment.
- Researched and adopted innovative cleaning technologies to improve operational efficiency.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
Front Receptionist
Dialysis Center
11.2018 - 03.2019
- Answered and transferred phone calls. Managed patient pick-up and drop-offs.
- Communicated with patient’s families an patient. Maintained HIPAA and other state regulations of privacy.
- Entered into the computer daily patients flow sheets of their daily treatments and filled them.
- Utilized many software programs such as; Word, Excell, Medical software for hospitals patient logs.
Owner, Designer and Baker for in-home business
Lil’ Bits of Heaven Bakery
01.2010 - 02.2019
- Provide specialty design cakes for birthdays, retirement, weddings, etc. Manage cost/profit margin. Maintain professional/personal contact with customers, listening to design requests, meeting deadlines.
- Developed and implemented innovative baking techniques to enhance product offerings and streamline processes.
- Managed daily bakery operations, ensuring high-quality product standards and customer satisfaction.
- Oversaw financial planning, budgeting, and forecasting to ensure sustainable business growth and profitability.
- Implemented quality control measures that enhanced product consistency and maintained compliance with health regulations.
HR Assistant
CMG Construction
07.2017 - 11.2018
- Assist the HR director with maintaining employee profiles. Making sure that they are state audit ready.
- Manage government forms and files.
- Manage confidential and sensitive information on a daily basis.
- Maintain the company software keeping it up to date with Hiring and Terminations on a daily basis.
- Help schedule meeting and keep track of employee benefits and information.
- Maintained the DOT profiles so that they are state audit ready.
- Maintained files on paper and in computer. Created and proofread letterheads, binder designs, employee handbook, and application.
- Organized and maintained multiple filing cabinets and binders with confidential and sensitive information.
- Took inventory and created spreadsheets.
- Utilized Word, Publisher, Viewpoint, Bamboo, Excell, and Adobe.
Administrative Assistant
DPHHS - Child and Family Services
02.2017 - 06.2017
- Stenographer for Family Engagement meetings. Created summaries that went out to families and providers for the family.
- Mailed out meeting letters and organized, scanned and entered information letters in the computer.
- Assisted the coordinators with pre and post meeting requirements.
- Gathered information and organized into Excel spreadsheets.
- Managed scheduling and calendar coordination for multiple team members to optimize workflow.
- Facilitated communication between departments, enhancing collaboration on various child welfare initiatives.
- Assisted in preparation of reports and presentations, ensuring accuracy and timely submission for stakeholders.
Front desk receptionist/ Dispatcher
Protech Mechanical
03.2015 - 06.2016
- Helped customers. Accepted deliveries. Checked inventory. Entered in ash sales and invoices.
- Job sheets and managed employees time and each job. Managed job budgets and purchases.
- Answered multi line phone and assigned and dispatched many different types of jobs up to $1,000,000 projects Residential and commercial.
- Communicated to customers on behalf of company. Processed homeserve and insurance claims and billing.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Communicated effectively with clients to address inquiries and resolve issues promptly.
- Coordinated appointments and meetings, optimizing schedule management for staff and visitors.
Supervisor for Deli Department
Luckys Market
11.2013 - 10.2014
- Scheduling other employees. Food preparation. Food presentation for Grab-n-Go and Salad Bar areas.
Tear Sheet Clerk | Delivery and Pickup for advertising and marketing department
Billings Gazette Communications
10.2012 - 11.2013
- Responsible for gathering tear from the daily paper for the many customers that need them for their stores.
- Submitting files to PresTelligence for Co-Op approval for those advertisers that qualify.
- Assisting customers over the phone on how to access their tear sheets through PresTelligence.
- Delivering advertiser ad inserts to the appropriate stores once they have arrived from the printer for insertion into the paper.
- Delivering tear sheets of customers from the daily paper that need them for their store. Delivering and picking up ad copy from advertisers. Delivering and picking up product for photo shoots for MAGIC Magazine and any other publication for the Billings Gazette Communications sections.
- Received training in Pagination. These duties included getting the pages ready for advertisements and editorial on a daily/special section basis.
- Sending complete pages to plate for the pressroom.
- Processed incoming correspondence and organized materials for efficient workflow.
- Maintained accurate records of transactions and communications to support team objectives.
Barista / Baker
Travel Cafe
08.2008 - 07.2010
- Taking drink order, preparing drinks, cleaning the cafe, doing dishes, balancing out the till at the end of the day, batched out credit cards.
- In charge of finding the new recipes and baking them from scratch in the cafe.
- Handled customer complaints and made sure they were resolved to make sure they were a repeat customer.
- Prepared high-quality beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of workstations and customer areas.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Trained new baristas on equipment use and company standards for service excellence.
CNA - Certified Nursing Assistant
St Vincent Healthcare
10.2008 - 02.2009
- I was the CNA for the entire Maternity floor. I would change beds, keep rooms clean, or assist patients with questions, concerns or needs.
- Worked in the nursery doing vitals, giving baths, and doing tests on the babies when they are first born.
- Provided direct patient care, ensuring comfort and safety in daily activities.
- Assisted nursing staff with medical procedures and documentation.
- Monitored vital signs, reporting changes to healthcare team promptly.
- Maintained cleanliness and organization of patient areas, supporting infection control.
- Educated patients and families on care plans and health management strategies.
- Collaborated with multidisciplinary teams to enhance patient outcomes and satisfaction.
- Advocated for patients' needs, facilitating effective communication between them and healthcare providers.
- Assisted patients with daily living activities, promoting independence and dignity.
CNA - Certified Nursing Assistant
Valley Healthcare & Rehabilitation Center
04.2008 - 09.2008
- I gave total resident care to about 14 residents at a time. I was also in charge of getting them to meal time, making sure they were provided with fun activities everyday.
- Trained new staff in best practices for patient care and safety protocols.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Customer Service Representative
Heartland Paper Company
04.2007 - 03.2008
- Handled customer concerns, complaints through a multi-line phone. Took call in orders from customers using a 10-key. Did order audits before they shipped.
- Utilized Microsoft Excel to confirm orders. Assisted with inventory in office and warehouse. I was also responsible for correcting any adjustments.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed order processing and tracking, ensuring timely fulfillment of customer requests.
- Implemented process improvements that streamlined workflow and reduced response times.
- Trained new staff on company policies and customer service protocols.
- Developed product knowledge resources to support team training initiatives.
- Collaborated with sales team to address customer needs and feedback effectively.
- Monitored service quality metrics, driving continuous improvement in customer interactions.
- Led initiatives to enhance customer engagement strategies, increasing retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Diploma -
Skyview High School
Billings, MT06-2006
Associate of Science - Science of business management
Colorado Technical University
Colorado Springs, CO06-2022
Bachelor of Science - Finance
Colorado Technical University
Colorado Springs, CO06-2026
Skills
- Cashflow management
- Operations management
- Documentation and reporting
- Business planning
- Staff training and development
- Personnel management
- Operations oversight
- Inventory management
- Strategic planning
- Payroll processing
- Human resources
- Financial analysis
- Operational reporting
- Budget development
- Finance management
- Decision-making
- Dependable and reliable
- Schedule management
- Regulatory compliance
- Cost management
- Risk management
- Financial reporting
- Client relationship management
- Business operations management
- Finance and accounting
- Accounting and finance policies
- Budgeting and finance management
- Attention to detail
- Time management
- Multitasking
- Computer skills
- Organizational skills
- Organization and time management
- Proficient in all Microsoft programs
- Relationship management
- Human resource management
- Performance analysis
- DOT compliance
- Financial planning
- Recruiting and hiring
- Vendor negotiation
- Accounting principles
- Pricing strategy development
- Preventative maintenance
- Profit optimization
- Strong work ethic
- Customer-oriented
- Customer service
- Equipment operation
- Safe driving practices
- Document management
- Logistics planning
Certification
- Certified Nurses Assistant 5/2007-2008
- CPR Certified 5/2012 - Present
- National Honor Society of Leadership and Success May 2026
Interests
Timeline
Owner/Operator
Vavoom Janitorial Services
03.2019 - Current
Front Receptionist
Dialysis Center
11.2018 - 03.2019
HR Assistant
CMG Construction
07.2017 - 11.2018
Administrative Assistant
DPHHS - Child and Family Services
02.2017 - 06.2017
Front desk receptionist/ Dispatcher
Protech Mechanical
03.2015 - 06.2016
Supervisor for Deli Department
Luckys Market
11.2013 - 10.2014
Tear Sheet Clerk | Delivery and Pickup for advertising and marketing department
Billings Gazette Communications
10.2012 - 11.2013
Owner, Designer and Baker for in-home business
Lil’ Bits of Heaven Bakery
01.2010 - 02.2019
CNA - Certified Nursing Assistant
St Vincent Healthcare
10.2008 - 02.2009
Barista / Baker
Travel Cafe
08.2008 - 07.2010
CNA - Certified Nursing Assistant
Valley Healthcare & Rehabilitation Center
04.2008 - 09.2008
Customer Service Representative
Heartland Paper Company
04.2007 - 03.2008
Diploma -
Skyview High School
Associate of Science - Science of business management
Colorado Technical University
Bachelor of Science - Finance
Colorado Technical University
Military experience
Army National Guard - PFC - from 2004-2007 -(I was honorably discharged in 2007)