Summary
Education
Skills
Work History
Timeline
BusinessAnalyst

Whitney Bland

Hospitality, Tourism, and Travel Industry
Incline Village,NV

Summary

Dynamic hospitality professional with over 10 years of customer service experience and 6 years in the hospitality and tourism industry. Proven track record in leadership roles, including Supervisor in Food and Beverage and Assistant Manager for Banquets and Events. Currently serving as a Property Manager for a vacation rental company, I excel in enhancing guest experiences and managing operations efficiently. Committed to delivering exceptional service and fostering strong relationships with clients and team members alike.

Education

Bachelor of Arts - Major - Recreation Administration (Event Management)

California State University
Chico, CA
08.2015 - 05.2019

Skills

  • Exemplary communication and interpersonal skills
  • Maintain a attitude in high pressure situations
  • Over 10 years customer service experience
  • Effective time management skills
  • Competitive and eager to take on new challenges
  • Highly reliable and strong work ethic
  • Goal-oriented
  • Quick grasp of concepts

Work History

Assistant Area Manager

AvantStay
Incline Village, Nevada
09.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Manage multiple properties to enhance guest experiences and boost
    bookings.
  • Promote the brand in the community to attract new homeowners.
  • Create compelling listings for platforms like Airbnb, VRBO, and Booking.com.
  • Build strong relationships with homeowners, fostering mutually beneficial partnerships.
  • Maintain positive customer relations by proactively addressing issues and implementing effective solutions.
  • Coordinate and schedule maintenance and housekeeping teams to uphold high property standards.

Event Services Assistant Manager

Hyatt Regency Lake Tahoe
Incline Village, Nevada
10.2021 - 09.2023

• Assisted in creating marketing materials for events, including invitations, brochures, signage, and social media content.
• Led teams to ensure consistent, high-quality service at events.
• Created weekly staff schedules to meet business needs.

  • Facilitated bi-weekly meetings to coordinate logistics with sales and events teams.
  • Collaborated with vendors to secure quality products and services at competitive prices.
  • Analyzed post-event feedback to identify areas for improvement.

Food and Beverage Operations Supervisor

Hyatt Regency Lake Tahoe
Incline Village, Nevada
06.2019 - 10.2021

• Managed daily operations to ensure optimal performance and timely task completion.
• Maintained communication with upper management to provide updates on progress and challenges.
• Conducted regular performance evaluations for direct reports, identifying improvement areas and setting development goals.
• Enhanced team productivity through ongoing training, coaching, and mentoring.

Timeline

Assistant Area Manager

AvantStay
09.2023 - Current

Event Services Assistant Manager

Hyatt Regency Lake Tahoe
10.2021 - 09.2023

Food and Beverage Operations Supervisor

Hyatt Regency Lake Tahoe
06.2019 - 10.2021

Bachelor of Arts - Major - Recreation Administration (Event Management)

California State University
08.2015 - 05.2019
Whitney BlandHospitality, Tourism, and Travel Industry