Dynamic hospitality professional with over 10 years of customer service experience and 6 years in the hospitality and tourism industry. Proven track record in leadership roles, including Supervisor in Food and Beverage and Assistant Manager for Banquets and Events. Currently serving as a Property Manager for a vacation rental company, I excel in enhancing guest experiences and managing operations efficiently. Committed to delivering exceptional service and fostering strong relationships with clients and team members alike.
• Assisted in creating marketing materials for events, including invitations, brochures, signage, and social media content.
• Led teams to ensure consistent, high-quality service at events.
• Created weekly staff schedules to meet business needs.
• Managed daily operations to ensure optimal performance and timely task completion.
• Maintained communication with upper management to provide updates on progress and challenges.
• Conducted regular performance evaluations for direct reports, identifying improvement areas and setting development goals.
• Enhanced team productivity through ongoing training, coaching, and mentoring.