Whitney Bomzer
Fairfield,IA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction.
Skilled in problem-solving and relationship building, adept at managing sensitive information and financial records. Achieved significant improvements in operational efficiency and client loyalty through exceptional organizational and communication abilities.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
CNA
Veridian Fiscal Solutions
08.2021 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Office Assistant
Kathleen Butler
08.2021 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
Office Manager
H&r Block
12.2008 - 01.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Customer Service Cashier
Trader Joe's
04.2003 - 08.2008
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Early Childhood Education - Early Childhood Development
Diablo Valley College
Pleasant Hill, CASkills
- Team Leadership
- Problem-Solving
- Time Management
- Verbal and written communication
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Billing
Timeline
CNA
Veridian Fiscal Solutions
08.2021 - Current
Office Assistant
Kathleen Butler
08.2021 - Current
Office Manager
H&r Block
12.2008 - 01.2014
Customer Service Cashier
Trader Joe's
04.2003 - 08.2008
Early Childhood Education - Early Childhood Development
Diablo Valley College
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