Whitney Borjas
Homestead,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Connexus Resource Group
Arkin, OH
12.2022 - 11.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Front Desk Receptionist
CG Cosmetic Surgery
Coral Gables, FL
09.2021 - 12.2021
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Assisted with scheduling appointments for clients and visitors.
Administrative Assistant
Briteway Cleaning Corp LLC
Miami, FL
01.2021 - 09.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Processed invoices for payment using accounting software applications.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Education
Associate Degree in Nursing - Nursing
West Coast University
Miami, FL10-2026
High School Diploma -
Chambers High of Homstead
Homestead, FL06-2018
Skills
- Scheduling
- Data entry
- Verbal and written communication
- Critical thinking
- Positive and professional
- Administrative support
- Multi-task management
- Office equipment proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Connexus Resource Group
12.2022 - 11.2024
Front Desk Receptionist
CG Cosmetic Surgery
09.2021 - 12.2021
Administrative Assistant
Briteway Cleaning Corp LLC
01.2021 - 09.2021
Associate Degree in Nursing - Nursing
West Coast University
High School Diploma -
Chambers High of Homstead
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