Whitney Brown
Grandview,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Online Sales Representative
Leland's Industries
02.2021 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Managed customer service inquiries and complaints for customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Admissions Clerk
RealPerformance Physical Therapy
08.2017 - 02.2021
- Greeted patients warmly to increase comfort and create rapport.
- Safeguarded patient data in compliance with HIPAA and facility policies.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Service Advisor
Bossier CDJR
04.2014 - 08.2016
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
Education
Associate of Arts - Business
Hill Junior College
Hillsboro, TXSkills
- Netsuite ERP
- Webtrends
- Inventory Monitoring
- Sales Management
- Email marketing
- CRM software expertise
- Lead generation
- Conflict Resolution
- Follow-up Skills
- Excellent Communication
- Telephone Etiquette
- Medical Terminology
Timeline
Online Sales Representative
Leland's Industries
02.2021 - Current
Admissions Clerk
RealPerformance Physical Therapy
08.2017 - 02.2021
Service Advisor
Bossier CDJR
04.2014 - 08.2016
Associate of Arts - Business
Hill Junior College
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