Whitney Brown
Milwaukee,WI
Summary
Proven track record of enhancing quality assurance and client satisfaction at Legacy Home Health Agency. Expert in documentation management and advanced communication, I've led initiatives that significantly improved staff performance and client care. Skilled in problem-solving and proficient in software, boosts efficiency and compliance across teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Dementia Specialist
Legacy Home Health Agency
01.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Case management overseer for caregivers.
- Maintained case files to ensure quality control within caseload.
- Monthly home visits to clients.
- Proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Implemented new training programs for staff, leading to better overall performance.
House Manager
J&T Helping Hands
03.2017 - 01.2021
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Kept client files updated and accurate.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
Auditor
Fca Us LLC
02.2010 - 03.2018
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Followed established auditing processes to meet internal and regulatory requirements.
Education
High School Diploma -
Messmer High School
Milwaukee, WI05-2005
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Advanced Communication
- Proficient in microsoft software
- Case Management
- Client Home Visits
- Problem Solving
Timeline
Dementia Specialist
Legacy Home Health Agency
01.2021 - Current
House Manager
J&T Helping Hands
03.2017 - 01.2021
Auditor
Fca Us LLC
02.2010 - 03.2018
High School Diploma -
Messmer High School
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