WHITNEY BROWN
Midlothian,VA
Summary
Experienced professional with a 17-year track record of delivering exceptional customer service in corporate, retail, and private practice settings. Proficient in collaborating with individuals at all levels and adept at acquiring diverse skills. Possesses a deep passion for personally and professionally assisting individuals, as well as helping businesses optimize their investments.
Overview
19
19
years of professional experience
Work History
Safety & Training Administrator
The Old Dominion Group
07.2024 - Current
- Managed scheduling and logistics for training events, ensuring seamless execution and minimal disruption to daily operations.
- Ensured compliance with industry regulations by delivering up-to-date mandatory trainings for all employees.
- Researched and obtained relevant course materials to achieve training objectives.
- Coordinated and prioritized required training courses for corporate and field employees.
- Track training and certifications company wide, notifying operations of upcoming expirations.
- Digitized and organized employees records and certifications by scanning physicals files into OneDrive, enhancing information security and accessibility.
- Assisted in the onboarding process by coordinating background checks and drug screenings to ensure compliance with company policies and hiring standards.
- Developed an online onboarding manual for corporate safety employees, streamlining access to essential resources and facilitating a seamless integration process.
Administrative Coordinator
Better Homes & Garden Real Estate Base Camp
09.2023 - 07.2024
- Manage broker calendars, schedule and coordinate appointments for properties to be placed on the market.
- Maintain a well-organized filing system to ensure easy access to important records and documents.
- New hire orientation and onboarding.
- Support agents efforts by tracking deadlines, maintaining documentation, and communicating on active properties.
- Review contract and addendums for accuracy.
Orthodontic Assistant
Southside Orthodontics
01.2018 - 05.2022
- Took x-rays, photographs and impressions of patients' teeth and mouth
- Prepared patient for orthodontist and performed simple tasks such as removing and replacing wires and conducting preliminary examinations
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for orthodontist to view and evaluate
- Collected payments and scheduled patients for next visits
Teller Service Representative
First Citizens Bank
08.2017 - 01.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Educated customers on use of banking website and mobile apps
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Maintained a balanced cash drawer, ensuring accuracy in all financial transactions.
Move Coordinator
1-800-pack-rat
02.2016 - 09.2016
- Resolved service and billing complaints and referred unresolved grievances to designated departments for further investigation.
- Determined charges for services requested, collected payments, and made arrangements for billing.
- Expertly handled high volume of inbound calls for account management for customer while maintaining 98+% quality assurance.
- Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
Customer Service Manager
Lowe's
12.2005 - 05.2014
- Built sustainable and positive relationships with customers through product knowledge and expertise
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Managed employees through performance enhancement trainings to maximize efficiencies.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Orthodontics -
Powhatan School of Dental Assisting
Powhatan, VA11.2017
Dental Assisting -
Dental Assisting Institute of Virginia
Colonial Heights, VA06.2017
Skills
- Leadership
- Organization
- Problem solving
- Teamwork
- Personnel Training and Development
- Microsoft Excel
- Office Administration
- Data Entry
Timeline
Safety & Training Administrator
The Old Dominion Group
07.2024 - Current
Administrative Coordinator
Better Homes & Garden Real Estate Base Camp
09.2023 - 07.2024
Orthodontic Assistant
Southside Orthodontics
01.2018 - 05.2022
Teller Service Representative
First Citizens Bank
08.2017 - 01.2018
Move Coordinator
1-800-pack-rat
02.2016 - 09.2016
Customer Service Manager
Lowe's
12.2005 - 05.2014
Dental Assisting -
Dental Assisting Institute of Virginia
Orthodontics -
Powhatan School of Dental Assisting
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