Summary
Overview
Work History
Skills
Qualifications Certifications
Timeline
Generic

Whitney Brown

Toledo,OH

Summary

Network Administrator with expertise in computer security, specializing in firewalls, VPNs, and anti-malware technologies. Demonstrated success in upgrading network systems and enhancing performance through effective troubleshooting and cybersecurity measures. Recognized for high productivity and collaboration in maintaining seamless network operations. Specialized skills include network configuration, system security protocols, and disaster recovery planning.

Overview

12
12
years of professional experience

Work History

Senior System and Network Administrator

Tyto Athene
FT Meade, MD
10.2021 - Current
  • Manage integration of the network system management tools
  • Operate as a team member on a 24 x 7 x 365 operational support team focused on identifying, responding, and resolving alerts/incidents
  • Network monitoring, technical support and analysis for network systems and components, LAN/WAN communications, and transmission systems, including Wireless LAN infrastructure
  • Perform critical/emergency systems administration tasks affecting the production environment
  • Maintain the availability of environments for projects and follow application deployment/configuration plans
  • Utilize existing network environment services along with the associated infrastructure and the specific metrics used to manage its health
  • Analyze network topologies, layouts and services
  • Report and track incidents on dashboards based on monitored network services
  • Create daily status reports and outage reports
  • Track the status of network outages and VIP tickets, including higher level outages

Quality Assurance Team Lead

DMI LLC
Beltsville, MD
11.2019 - 10.2021
  • Supervised Quality Team Members and responsible for the overall operations Ensured security and efficiency of IT infrastructure
  • Prepared standardized work procedures and facilitate effective communication of procedures to SDA's(Service Desk Analyst)
  • Developed training documents and facilitated trainings
  • Assisted in troubleshooting quality issues
  • Responsible for implementation and follow up of countermeasure activities related to customer and department issues
  • Ensured that all safety procedures and practices are implemented and followed
  • Completed all necessary reporting and required paperwork
  • Recognized and defined problems, collect data, and develop conclusions
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes
  • Monitored employee tasks, evaluated information processing and performance to gauge business functions and inefficiencies
  • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions
  • Mentored new hires, resulting in stronger staff development and increased productivity
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches
  • Tracked attendance and progress against goals for each participant.

Service Desk Analyst

DMI LLC
Beltsville, MD
05.2019 - 11.2019
  • Answered Help Desk phones and provide Tier I support to users on a variety of issues
  • Responded to telephone calls, email and personnel requests for technical support
  • Logged and prioritized calls and provided reports as required on Service Level Agreements (SLAs)
  • Possessed strong customer service and communications skills
  • Analyzed, evaluated, and tested software and hardware problems
  • Handled heavy call volume
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
  • Resolved common user concerns by utilizing preset issue resolution scripts
  • Engaged in user support interactions via telephone, chat and email platforms
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members
  • Provided support on mission critical systems during maintenance activities and outages
  • Triaged phone and email call communication using the ability to understand and respond to customer requirements
  • Created, analyzed, routed, updated and closed incident and service request tickets
  • Conducted initial troubleshooting of IT and non-IT related issues identified thru monitoring tools and system checks

Escort

Ruchman and Associates, Inc.
Washington, DC
10.2018 - 05.2019
  • Escorted visitors and service personnel to a secure government facility
  • Accompanied personnel to designated areas, remained with them and ensured all required duties are performed and escorts personnel out of facility
  • Meet, greeted and interacted professionally with employees, VIPs, and the general public

Office Assistant/System Administrator

Graham Technologies
Bowie, MD
08.2017 - 10.2018
  • Answered phones and transferred to the appropriate staff member
  • Greeted clients and direct them to the correct staff member
  • Received, sorted and distributed incoming mail; Prepared outgoing mail
  • Monitored incoming emails and answered or forwarded as required
  • Faxed, scanned and copied documents
  • Maintained office filing and storage systems
  • Co-ordinated and organized appointments and meetings
  • Assisted with event planning and implementation
  • Monitored and maintained office supplies
  • Ensured office equipment is properly maintained and serviced
  • Worked with upper management to complete complex projects on tight budgets within specific timelines

Head Cashier

Lowes Home Improvement
Washington, DC
03.2014 - 08.2017
  • Processed sales transactions and refunds
  • Monitored cash drawer amounts
  • Overseen store supply usage
  • Provided customer service by assisting customers in returns
  • Maintained records of employee participation in training
  • Addressed employment relation’s issues, such as work complaints and harassment allegations
  • Conducted training sessions for new cashiers
  • Conducted safety inspections
  • Maintained accident records

Skills

  • NetScout and SolarWinds
  • Remedy ticketing system
  • Testing and quality assurance
  • Troubleshooting and support
  • Access control management
  • Documentation and record keeping
  • SOP development
  • System analysis and optimization
  • Performance monitoring
  • Firewall configuration and security
  • Malware identification and response
  • VCenter monitoring and administration
  • Network security policies
  • Threat analysis and mitigation
  • Incident response planning
  • Risk management framework (RMF)
  • Active Directory administration
  • Dashboard creation and configuration
  • Remote desktop support
  • Windows OS expertise

Qualifications Certifications

  • Active Top Secret/SCI Clearance
  • CompTIA Security+
  • CompTIA Cybersecurity Analyst (CySA+)

Timeline

Senior System and Network Administrator

Tyto Athene
10.2021 - Current

Quality Assurance Team Lead

DMI LLC
11.2019 - 10.2021

Service Desk Analyst

DMI LLC
05.2019 - 11.2019

Escort

Ruchman and Associates, Inc.
10.2018 - 05.2019

Office Assistant/System Administrator

Graham Technologies
08.2017 - 10.2018

Head Cashier

Lowes Home Improvement
03.2014 - 08.2017

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Whitney Brown