Whitney Brown
PLM Cosmetics
Birmingham,AL
15
years of professional experience
Aspiring RN, that is an adaptable professional with extensive experience in administrative/clerical duties, customer service and patient care.
Compassionate caregiver with strong attention to detail and excellent communication skills as well as conflict resolution. Experienced in monitoring health conditions and providing emotional support to clients, ensuring their comfort and safety.
Work History
Home Health Caregiver
2 Years 7 Months- Provided compassionate personal care and ADL assistance to elderly clients.
- Monitored client health conditions, reporting changes to family members promptly.
- Assisted clients with medication management, ensuring adherence to prescribed schedules.
Business Operations Specialist
6 Years 11 Months- Delivered empathetic customer service across phone, email, and in-person channels, resolving complex issues with patience and professionalism.
- Managed rigorous administrative workflows, ensuring 100% accuracy in data entry, client documentation, and record-keeping.
- Navigated complex regulatory environments by auditing and submitting technical product compliance data to WerCSmart for retail approval.
- Oversaw daily inventory operations, including quality assurance packaging, and time-sensitive fulfillment logistics.
Hostess/Server Shift Leader
1 Year 9 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating efficiency and guest flow.
- Collaborated with waitstaff to coordinate timely service and enhance guest experience.
- Trained new hosts on customer service standards and operational procedures.
Nursing Assistant
8 Months- Provided direct patient care, assisting with daily living activities and mobility support.
- Monitored vital signs and reported changes to nursing staff to ensure patient safety.
- Maintained accurate patient records and documentation in compliance with healthcare standards.
- Worked with patients in rehabilitation as well as those in the Alheimer's unit
Customer Service Cashier
1 Year 1 Month- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting health and beauty products based on individual needs.
- Maintained accurate cash drawer, ensuring proper change distribution.
- Resolved customer inquiries and complaints with a focus on satisfaction.
Education
Student (Re-enrolling Fall 2026) - Pre-Nursing
- Completed Nursing Assistant Program
High School Diploma
Skills
Meal preparation
Personal hygiene assistance
Emotional support
Vital signs monitoring
Compassionate care
Fall prevention
Patient care
Documentation
Timeline
Home Health Caregiver
01.2024 - CurrentRead More
Business Operations Specialist
PLM Cosmetics
10.2018 - 09.2025Read More
Hostess/Server Shift Leader
Wintzell's Oyster House
11.2015 - 08.2017Read More
Nursing Assistant
Rehab Select At Shelby Ridge
05.2013 - 01.2014Read More
Customer Service Cashier
Nature's Herbal Health & Beauty Boutique
05.2011 - 06.2012Read More
Jefferson State Community College
Student (Re-enrolling Fall 2026) from Pre-Nursing
Read More
Rehab Select Nursing Assistant Academy
from Completed Nursing Assistant Program
Read More
Everest Academy
High School Diploma
Read More