Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Whitney Brundige

Austin,TX

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

7
7
years of professional experience
1
1
Certification

Work History

General Clerk

Internal Revenue Service, IRS
Austin, TX
12.2024 - Current
  • Data conversions operation, Inputting tax returns Form 1040 current and prior year
  • Maintained accurate records of all documents filed or processed.
  • Assisted with data entry, filing, sorting mail, and other office duties.
  • Inputted data into the company's database system.
  • Assisted with filing and organizing documents, records and other materials.
  • Conducted data entry tasks with a high level of accuracy and efficiency.

Call Center Customer Service Representative

Conduent
San Antonio, TX
04.2024 - 12.2024
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Promoted available products and services to customers during service, account management and order calls.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Apartment Leasing Consultant

Penn Apartment Staffing
San Antonio, TX
10.2023 - 04.2024
  • Maintained accurate records of unit availability and pricing information.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Coordinated and followed up on maintenance requests for residents.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Contacted and followed up with tenants on renewal notices.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.

Data Entry/General Clerk

Xator Corporation
Austin, TX
08.2022 - 10.2023
  • Inputted data into the company's database system.
  • Copied, scanned and filed documents to maintain office records.
  • Assisted with data entry, filing, sorting mail, and other office duties.
  • Analyzed and processed current data records to provide detailed reports.

Team Lead/ Customer Service Representative

Target
Balcones Heights, TX
04.2019 - 10.2023
  • Led a team of 20 individuals in achieving quarterly sales targets, exceeding goals.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Set specific goals for projects to measure progress and evaluate end results.

Style Consultant

Forever 21
San Antonio, TX
09.2018 - 04.2019
  • Completed outfits and complemented clothing selections with carefully curated accessories.
  • Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
  • Extended sales support to fitting room by proposing complementary products and checking in periodically to offer fashion expertise and perspective.
  • Demonstrated product knowledge by providing detailed information about fabrics, cuts, and silhouettes.
  • Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.

Education

High School Diploma -

Samuel Clemens High School
Schertz, TX
06-2015

Skills

  • Customer service
  • Attention to detail
  • Data entry
  • Communication skills
  • Time management
  • Team leadership
  • Organizational skills
  • Office administration

Accomplishments

  • Managers Award-Treasury

Certification

  • Leasing consultant- Fair housing laws certification

Timeline

General Clerk

Internal Revenue Service, IRS
12.2024 - Current

Call Center Customer Service Representative

Conduent
04.2024 - 12.2024

Apartment Leasing Consultant

Penn Apartment Staffing
10.2023 - 04.2024

Data Entry/General Clerk

Xator Corporation
08.2022 - 10.2023

Team Lead/ Customer Service Representative

Target
04.2019 - 10.2023

Style Consultant

Forever 21
09.2018 - 04.2019

High School Diploma -

Samuel Clemens High School

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