Whitney Burk
Phoenix
Summary
Dedicated, extremely hard-working individual looking for a responsible career opportunity to fully utilize my work experience and skills, while making a significant contribution to the success of the company.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Wells Fargo Bank N.A
05.2024 - 10.2024
- Delivering a best-in-class customer experience while adhering to work guidelines, policies, and regulations.
- Quickly answering customer inquiries via phone, responding to routine to moderately complex inquiries and resolving customer issues in a friendly and courteous manner.
- Excelling in a fast paced, collaborative environment that requires accuracy, multitasking and effective communications.
- Navigating multiple computer systems; researching and assessing customer needs, and offering appropriate solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Lead Behavioral Health Technician
Intensive Treatment Systems
01.2021 - 01.2024
- Developed strong rapport with clients, establishing trust and encouraging open dialogue about their experiences and challenges.
- Provided crisis intervention and de-escalation services, ensuring safety of all involved parties.
- Evaluated client progress regularly, adjusting treatment approaches as needed to optimize outcomes.
- Maintained detailed documentation of client progress for accurate reporting and effective communication among the treatment team.
- Served as a liaison between the treatment team, clients'' families, schools, employers, and other relevant stakeholders for seamless coordination of services.
- Supported clients in developing skills for daily living, encouraging independence and overall wellbeing.
- Conducted regular risk assessments on clients to ensure early identification of potential concerns or crises.
Customer Service Representative
Cox Communications
01.2016 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Accounting Administrative Assistant
Pacific Integrated Handling
09.2003 - 12.2015
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Provided excellent customer service when liaising with vendors or clients regarding billing inquiries or account discrepancies resolution efforts efficiently.
- Managed accounts payable and accounts receivable functions, ensuring timely processing of transactions and maintaining accurate records.
Education
GED -
Rio Salado College
Phoenix, AZ05-2001
Skills
- MS Office Proficiency
- Problem solving and conflict resolution
- Strong organizational and planning skills
- Excellent written and verbal communication
- Dependable and hardworking
- Excellent Time management
Timeline
Customer Service Representative
Wells Fargo Bank N.A
05.2024 - 10.2024
Lead Behavioral Health Technician
Intensive Treatment Systems
01.2021 - 01.2024
Customer Service Representative
Cox Communications
01.2016 - 12.2020
Accounting Administrative Assistant
Pacific Integrated Handling
09.2003 - 12.2015
GED -
Rio Salado College
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