Whitney Butler
Columbus,OH
Summary
Experienced Hospital Administrative Assistant with 11 years in healthcare administration. Expertise in scheduling, EMR management, insurance verification, and HIPAA compliance, complemented by strong project coordination skills. Proven ability to enhance operational efficiency and align program goals with organizational objectives through strategic planning and effective communication.
Overview
16
16
years of professional experience
Work History
Program Coordinator-Residential Healthcare Tech
Diversity treatment Alternitive Centers
Columbus, OH
11.2025 - Current
- Conducted weekly medication counts and refilled orders to uphold precise inventory management.
- Maintained an updated master list of prescription medications to ensure accuracy.
- Created and revised monthly medication administration records for each resident.
- Obtained medication consents from custodians or guardians while managing inquiries.
- Scheduled medical, dental, and vision appointments in compliance with state regulations.
- Collaborated with healthcare providers to maintain continuity of care for residents.
Unit Coordinator
Nationwide Children's BHP
Columbus, OH
03.2023 - 11.2025
- Coordinated communication between families and clinical staff to enhance patient care.
- Contributed to development of treatment plans with care teams to align patient needs with clinical goals.
- Facilitated communication between healthcare providers throughout the organization.
- Scheduled and managed medication administration for clients, ensuring adherence to treatment protocols.
- Conducted assessments to evaluate client medication needs and effectiveness.
- Provided medication management services to clients.
- Organized and maintained accurate patient records in electronic health systems.
- Managed staffing schedules, ensuring adequate coverage at all times.
Patient Access Representative
Nationwide Children's Hospital / The Ohio State Un
New Albany, Ohio
08.2018 - 03.2023
- Oversaw patient registration processes, ensuring accurate demographic and insurance information for smooth access.
- Verified insurance coverage and communicated pre-certification and referral procedures to patients.
- Facilitated financial assistance referrals to enhance patient access to care and support team training.
- Scheduled appointments and coordinated meetings for staff and clients efficiently.
- Prepared reports and presentations utilizing office software tools for clarity and effectiveness.
- Reviewed prior authorization requests for medical necessity and compliance accuracy.
- Coordinated travel arrangements and reimbursements for physicians to ensure timely support.
Health Information Specialist
Mount Carmel St. Ann's
Westerville, OH
03.2014 - 08.2018
- Analyzed health information for compliance with regulations and standards.
- Maintained electronic and paper medical records to uphold HIPAA compliance and safeguard patient information.
- Coordinated secure distribution of medical records, optimizing communication processes for efficient information flow.
- Coordinated training sessions for staff on health information management systems to enhance operational competency.
- Processed legal documentation, including subpoenas and vital records to support administrative functions.
Administrative Assistant
Emeritus Senior Living
Westerville, Ohio
06.2010 - 03.2014
- Coordinated appointment scheduling and transportation for residents to ensure timely care access.
- Managed incoming calls to address office matters and resident inquiries effectively.
- Managed data entry and customer service operations, increasing office task efficiency.
- Handled healthcare and personal files maintaining confidentiality and regulatory compliance.
- Conducted routine laboratory tests and analyses on patient samples.
Education
Bachelor's - Social Worker
Franklin University
Columbus, OH05-2028
Skills
- Patient care
- Care Plan Development
- Patient Scheduling
- Referral management
- EMR Management
- HIPAA Compliance
- Insurance Verification
- Scheduling
- Administrative Support
- Microsoft
- Organizational Skills
- Time Management
- Communication
- Staff training
- Problem Solving
- Customer Service
- Referral management
Timeline
Program Coordinator-Residential Healthcare Tech
Diversity treatment Alternitive Centers
11.2025 - Current
Unit Coordinator
Nationwide Children's BHP
03.2023 - 11.2025
Patient Access Representative
Nationwide Children's Hospital / The Ohio State Un
08.2018 - 03.2023
Health Information Specialist
Mount Carmel St. Ann's
03.2014 - 08.2018
Administrative Assistant
Emeritus Senior Living
06.2010 - 03.2014
Bachelor's - Social Worker
Franklin University