Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Whitney Cabeen

Summary

Results-driven professional with a background in operations, FOH management, customer service, and entrepreneurship. Skilled in guest relations, scheduling, and performance management, with hands-on FOH/BOH experience, and a Bachelor's in Hospitality Administration and Management. Proven ability to identify client needs and deliver tailored solutions that enhance satisfaction and operational excellence, seeking to leverage strong communication, sales, and relationship skills in a customer service role to contribute to team success in the restaurant industry.

Overview

11
11
years of professional experience

Work History

Owner/Operator

Pet Care Corp
01.2017 - 07.2025
  • Supervised staff to ensure consistent, high-quality customer service.
  • Managed scheduling, payroll, and daily operations across multiple service regions.
  • Built loyal client relationships, achieving 15–50% annual growth and strong repeat business.
  • Oversaw cash flow, budgeting, and reporting to maintain financial accountability.
  • Oversaw scheduling and staffing to meet customer demand effectively.
  • Designed and implemented service improvements that boosted retention and referrals.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Created marketing strategies to drive revenue and increase brand visibility.

Floor Manager Intern

Pappadeaux Seafood Restaurant
01.2015 - 05.2015
  • Rotated between FOH and BOH positions to support daily restaurant operations.
  • Delivered high-quality guest service while managing multiple tables in a fast-paced setting.
  • Maintained a safe, clean and organized floor environment.
  • Assisted with shift coordination and guest flow during peak service hours.

Education

Bachelor of Science - Hospitality Administration And Management

Stephen F. Austin State University
Nacogdoches, TX
05-2015

Skills

  • Front-of-house operations and guest service
  • Staff scheduling and supervision
  • Conflict resolution and guest recovery
  • POS systems, cash handling, and reporting
  • Sales and marketing
  • Upselling and revenue growth strategies
  • Team leadership and performance coaching
  • Event and large-party coordination
  • Operational management
  • Business operations expertise

Languages

Spanish
Limited Working
American Sign Language
Elementary
Hungarian
Elementary

Timeline

Owner/Operator

Pet Care Corp
01.2017 - 07.2025

Floor Manager Intern

Pappadeaux Seafood Restaurant
01.2015 - 05.2015

Bachelor of Science - Hospitality Administration And Management

Stephen F. Austin State University

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