Summary
Overview
Work History
Education
Skills
System Experience
Languages Fluency
Personal Information
Timeline
Generic

Whitney Campoli

Dresher,PA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Enterprise Shared Service Center Associate Specialist position. Ready to help team achieve company goals.

Overview

23
23
years of professional experience

Work History

Clinical Data Coordinator

ICON
08.2023 - Current
  • Data Entry Support for SIP Studies/Sites - make updates in SIP as provided on SIP ISIF forms and SIP ISI change forms
  • Create new/update existing reference data as needed
  • Enter site accounts and site contacts
  • Make updates as requested throughout the course of the study
  • Data Entry Support for Non-SIP Studies/Sites - make updates in CTMS as provided on pre-validated site lists, ISIF forms, ISI change forms, and change requests received via email
  • Review reference data to see if required account/contact/address records already exist in the system
  • Create new/update existing reference data as needed
  • Create sites, enter site accounts and addresses, enter site contacts and addresses, assigned required external system provisioning roles, Make updates as requested throughout the course of the study
  • Data Entry Support for Acquired Studies - create countries and/or sites, enter milestones and enrollment information for acquired studies
  • Make updates as trackers are received throughout the course of the study
  • Follow up with sponsor project leads if trackers are not received according to agreed schedule
  • Periodically run FOCUS reports and follow up with sponsor project lead to ensure errors are corrected and updates are made
  • Reference Data Updates - create and/or update accounts, contacts, addresses as needed for study site creation or cleanup
  • Review data coming into the system from outside sources and take appropriate action as required to ensure reference data is clean and accurate
  • Review data for duplicate entries and take appropriate action to remediate duplicates in reference data
  • Data Entry Support for Outsourced Studies - create countries and/or sites, enter milestones and enrollment information for outsourced studies
  • Make updates as trackers are received throughout the course of the study
  • Follow up with sponsor project leads if trackers are not received according to agreed schedule
  • Periodically run FOCUS reports and follow up with sponsor project lead to ensure errors are corrected and updates are made
  • Provisioning Support for SIP Studies - assign external system provisioning roles to site contacts created in SPECTRUM through SIP integration
  • Periodically run reports and follow up on missing/incorrect provisioning values
  • Protocol Level Updates - provide support updating trial level information (study team history, protocol level accounts, etc.) as requested by the study teams
  • Data Setup for UAT - create and/or modify data in non-production environments as requested in preparation for the execution of test scripts
  • Ad-hoc CTMS Cleanup Activities - perform manual updates in the system that result from data reviews, cleanup campaigns and periodic monitoring activities
  • Run periodic reports as needed and take appropriate actions to clean/modify identified data issues
  • Monitor and resolve SPECTRUM/CORE/Exostar discrepancies that impact automated provisioning process
  • For all tasks if there are any discrepancies in the information provided the CTMS DE team member will reach out to the requester, management or reference aids provided to rectify the discrepancy.

Senior Clinical Data Coordinator, BEO SIP Specialist

ICON
10.2022 - 07.2023
  • Support UAT activities using ALM system
  • Support Dry run and Data Set-up of Test Cases
  • Create User Acceptance Testing (UAT) scripts for systems supported by Business Enablement Operations (BEO)
  • Ensure in-depth understanding of requirements specifications associated to the system to support test script authoring
  • Complete required training for ALM, MIDAS CDS and Remedy systems
  • Complete required System Development Life Cycle (SDLC) training and gain understanding of related SOPs.

Clinical Data Coordinator

ICON
11.2018 - 10.2022
  • Data Entry Support for SIP Studies/Sites - make updates in SIP as provided on SIP ISIF forms and SIP ISI change forms
  • Create new/update existing reference data as needed
  • Enter site accounts and site contacts
  • Make updates as requested throughout the course of the study
  • Data Entry Support for Non-SIP Studies/Sites - make updates in CTMS as provided on pre-validated site lists, ISIF forms, ISI change forms, and change requests received via email
  • Review reference data to see if required account/contact/address records already exist in the system
  • Create new/update existing reference data as needed
  • Create sites, enter site accounts and addresses, enter site contacts and addresses, assigned required external system provisioning roles, Make updates as requested throughout the course of the study
  • Protocol Level Updates - provide support updating trial level information (study team history, protocol level accounts, etc.) as requested by the study teams
  • Reference Data Updates - create and/or update accounts, contacts, addresses as needed for study site creation or cleanup
  • Review data coming into the system from outside sources and take appropriate action as required to ensure reference data is clean and accurate
  • Review data for duplicate entries and take appropriate action to remediate duplicates in reference data
  • Ad-hoc CTMS Cleanup Activities - perform manual updates in the system that result from data reviews, cleanup campaigns and periodic monitoring activities
  • Run periodic reports as needed and take appropriate actions to clean/modify identified data issues
  • Monitor and resolve SPECTRUM/CORE/Exostar discrepancies that impact automated provisioning process
  • For all tasks if there are any discrepancies in the information provided the CTMS DE team member will reach out to the requester, management or reference aids provided to rectify the discrepancy
  • Provisioning Support for SIP Studies - assign external system provisioning roles to site contacts created in SPECTRUM through SIP integration
  • Periodically run reports and follow up on missing/incorrect provisioning values
  • Data Entry Support for Acquired Studies - create countries and/or sites, enter milestones and enrollment information for acquired studies
  • Make updates as trackers are received throughout the course of the study
  • Follow up with sponsor project leads if trackers are not received according to agreed schedule
  • Periodically run FOCUS reports and follow up with sponsor project lead to ensure errors are corrected and updates are made
  • Data Setup for UAT - create and/or modify data in non-production environments as requested in preparation for the execution of test scripts
  • Data Entry Support for Outsourced Studies - create countries and/or sites, enter milestones and enrollment information for outsourced studies
  • Make updates as trackers are received throughout the course of the study
  • Follow up with sponsor project leads if trackers are not received according to agreed schedule
  • Periodically run FOCUS reports and follow up with sponsor project lead to ensure errors are corrected and updates are made.

Safety Assistant 1

ICON
02.2017 - 10.2018
  • Adhered to company policies and procedures including corporate guidelines and best practices
  • Responded to staff requests for administrative support as needed
  • Ran reports from internal systems (e.g
  • InfoView) and distributed them to the project team or departmental managers
  • Tracked status in safety systems (Safety Letter Tracker System, Safety Case Tracker, Safety Database, etc.)
  • Maintained project specific address data for courier applications
  • Prepared courier shipments (including printing of address labels and copying of attachments)
  • Reviewed query aging reports and initiated reminders or escalations of queries
  • Processed safety related documents in eTMF workflows
  • Received incoming reports for the department (including but not limited to documents received via fax server and safety email inboxes) and distributed the reports to the appropriate project teams
  • Sent reports/submissions/queries via fax or email
  • Answered phones and forwarded calls to the appropriate project team member
  • Participated in the translation management process as assigned
  • Assisted in the quality control of paper and electronic files
  • Scanned documents into the electronic Trial Master File (eTMF)
  • Scanned received documents for unrequested personal identifiers and initiated appropriate actions to protect data privacy.

Customer Service Associate

Upper Dublin Bagel Squad
11.2016 - 02.2017
  • Stocked all necessary items as needed to ensure efficiency
  • Completed all monetary transactions via the register and credit card machine
  • Assisted customers with their bagel selections
  • Provided excellent customer service while taking customer orders over the phone and in store.

Customer Service Associate

Philly Soft Pretzel Factory
10.2016 - 02.2017
  • Provided excellent customer service while taking customer orders over the phone and in store
  • Worked in the production of pretzels via mixing, twisting and checking for accuracy of the dough
  • Stocked all necessary items as needed to ensure efficiency
  • Completed all monetary transactions via the register and credit card machine
  • Assisted customers with their pretzel selections.

Customer Service Representative

Dreamline Shower Doors
05.2016 - 08.2016
  • Provided world class customer service to dealers, customers, installers and freight companies via telephone, email and fax
  • Managed difficult customer situations promptly and efficiently.

Patient Care Specialist

Philidor Rx Services, LLC
02.2015 - 01.2016
  • Managed difficult and/or emotional customer situations in a prompt manner
  • Serviced existing account, obtained orders, and determined charges for requested products
  • Provided an exceptional level of customer service while performing prescription intakes, as a call center customer service representative
  • Maintained correct and comprehensive documentation of all queries, in order to continuously improve the customer experience
  • Collected customer demographics and accurately entered the information into multiple computer-based applications
  • Demonstrated compassion and professionalism, while obtaining patient demographics and personal health information
  • Solicited customer feedback in order to improve the overall experience
  • Established and maintained professional rapport with patients, which matched the high level of service provided by the pharmacy
  • Answered inbound and placed outbound calls to patients, regarding their prescriptions.

Night Baker

Giant Food Stores
03.2013 - 03.2015
  • Baked and prepared all bakery products, displayed in organized case for sales
  • Coordinated bakery donations to local charities and organizations
  • Maintained inventory by checking for dated products on the shelves
  • Provided excellent customer service while taking special orders over the phone and in person.

Facilities Coordinator/Event Planner

Cheltenham Township
08.2001 - 03.2014
  • Collaborated with various vendors to manage all aspects of the event
  • Ran two rental facilities for the Township which hosted business functions, parties and weddingsincluding those outdoors at Curtis Arboretum
  • Drew up all contracts necessary for all events and ensured that they were followed
  • Performed any other duty that was required to make the event meet the client's expectations
  • Worked with clients on a daily basis via phone, email and appointments to make sure every detail was covered before their event.

Education

High School Diploma -

Gettysburg Senior High School
Gettysburg, PA

Bachelor's in Elementary Education -

Shippensburg University
Shippensburg, PA

Skills

  • Electronic Data Capture
  • Adverse event reporting
  • Data Collection
  • Patient confidentiality
  • Informed Consent

System Experience

  • Safety ARGUS
  • TMF NextDocs ETMF
  • Veeva Vault ETMF
  • Clinical Trial Management System
  • Shared Investigator Platfom

Languages Fluency

English

Personal Information

Title: Clinical Data Coordinator

Timeline

Clinical Data Coordinator

ICON
08.2023 - Current

Senior Clinical Data Coordinator, BEO SIP Specialist

ICON
10.2022 - 07.2023

Clinical Data Coordinator

ICON
11.2018 - 10.2022

Safety Assistant 1

ICON
02.2017 - 10.2018

Customer Service Associate

Upper Dublin Bagel Squad
11.2016 - 02.2017

Customer Service Associate

Philly Soft Pretzel Factory
10.2016 - 02.2017

Customer Service Representative

Dreamline Shower Doors
05.2016 - 08.2016

Patient Care Specialist

Philidor Rx Services, LLC
02.2015 - 01.2016

Night Baker

Giant Food Stores
03.2013 - 03.2015

Facilities Coordinator/Event Planner

Cheltenham Township
08.2001 - 03.2014

High School Diploma -

Gettysburg Senior High School

Bachelor's in Elementary Education -

Shippensburg University

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Whitney Campoli