Whitney Carnell

I’m a dedicated and experienced Customer Service Representative with a strong background in veterinary client care from my time at VCA. I’m comfortable working in busy, fast-paced environments and have developed strong communication, scheduling, and problem-solving skills, both over the phone and in person. I’m well organized and can use various software platforms, including Microsoft Office and medical record systems. I always focus on making sure clients feel heard and supported.

As a proud member of the LGBTQIA+ community, I bring a strong sense of empathy and inclusivity to every interaction, especially when clients or team members need patience, care, and understanding. I thrive on helping people, and I take pride in being calm, kind, and efficient, no matter what’s going on around me.

I’m ready and excited to bring that same energy to a virtual setting, where I can continue helping clients from home while still being part of the VCA team I care about. I’m passionate about animal care, love building connections with clients, and am committed to growing my future with VCA, whether from here in Utah or eventually from California, where my family and I hope to relocate in the future.

• CNA - Certified Nurse Assistant
• HHA - Home Health Aide
• Culture of Safety course
• See Something, Say Something course
• How to Comply with PCI course
• Information Security eLearning (Essentials) course
• MARS PCI Script course
• Inclusion and You course
• Exploring Bias course
• Data Unleashed: Ecosystem Essentials course
• Viva Engage Usage Terms and Guidelines course
• Introducing the Five Principles - Read, Watch, Talk course
• Learn WOOF University - Basic Navigation course

• Karen Perri

Current CSR Manager, VCA Willow Creek (Mars Veterinary Health)
(801) 560-5507)

• Ashley Smith

Former Associate at VCA Willow Creek, now working with the State of Utah

(920) 285-6365

• Chris Sanders

Personal Reference, Entrepreneur Peer with Strong Professional Insight
(626) 840-5546