Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Carroll

Centerville,TN

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

17
17
years of professional experience

Work History

LPN, Private Duty

All Heart Home Care
05.2023 - Current
  • Implemented infection control measures diligently, minimizing the risk of contamination in the home setting.
  • Administered medications accurately, ensuring the proper dosage and timing for optimal treatment effectiveness.
  • Assisted patients with activities of daily living, promoting independence and dignity in their own homes.
  • Enhanced patients'' quality of life by providing compassionate and empathetic private duty nursing services.
  • Participated in ongoing continuing education opportunities to stay current on best practices in private duty nursing.
  • Educated patients on managing chronic conditions, empowering them to take control of their own health.
  • Provided emotional support to patients and families during difficult times, fostering a nurturing environment for healing.
  • Conducted thorough assessments of patients'' vital signs and overall well-being, identifying potential issues early on for prompt intervention.
  • Established therapeutic relationships with diverse patient populations across various age ranges and medical conditions.
  • Acted as an advocate for patients within the healthcare system when needed, ensuring they received appropriate resources and support.
  • Reduced hospital readmission rates by closely monitoring patients and promptly addressing any health concerns.
  • Developed and maintained strong rapport with patients and families, earning their trust and confidence in the nursing care provided.
  • Maintained accurate and up-to-date patient records, facilitating seamless communication among healthcare providers.
  • Utilized strong critical thinking skills to make informed decisions regarding patient care in challenging situations.
  • Communicated regularly with family members regarding updates on patient progress, addressing any questions or concerns that arose.
  • Changed out tracheostomies, gastrostomy buttons, and catheters regularly to prevent infection or other problems.
  • Administered prescribed medication and treatment as permitted by state and local regulations in accordance with physician orders.
  • Documented patient assessment, evaluation and responses to therapy to facilitate therapeutic intervention.
  • Prepared visit notes, updated and summarized client records and conferred with health care disciplines in providing coordinated client care.
  • Supported personal care needs, shopping for groceries, and cleaning house.
  • Reported general, physical, and mental condition of patients to support care initiatives.
  • Fostered strong relationships with clients and families to support comprehensive social, mental and physical care.
  • Educated clients and families to support wellness activities, self-care techniques and prevention strategies.
  • Demonstrated clinical competence in administering care to support physician orders, nursing care plan and policies.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Engaged and educated clients on appropriate behaviors and essential social interaction.
  • Assisted in development and implementation of service plans related to nursing and patient health care needs.
  • Maintained open availability to rotate through on-call periods, night shifts and weekend visits.
  • Administered medications and treatments as prescribed by physicians.
  • Administered medications and injections to patients.
  • Provided patient education on health care issues and prescribed medications.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Helped patients complete bathing, dressing and eating.
  • Delivered emotional support to patients and families during challenging times.
  • Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
  • Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
  • Monitored patient health conditions to report changes to assigned physician.
  • Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
  • Reviewed patient history to verify conditions and current medications.

Worked as a float nurse from May 2023-February 2024 until I found a family I adored and stuck permanently with them. Worked with a variety of age groups.

Ventilator Certification received 2023.

BLS certified.

Administrative Assistant

Barber's Storage Units And Apartments
06.2007 - 07.2017
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Coached new employees on administrative procedures, company policies and performance standards
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors

Customer Service Representative

Farm Bureau
09.2014 - 09.2015
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information

Assistant

Creative Images By Jennifer
05.2009 - 05.2015
  • Selected and set up appropriate props, backdrops and lighting
  • Collaborated with photographer to assist with daily tasks

Substitute Teacher

Hickman County Board Of Education
10.2012 - 09.2014
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities
  • Assisted students of all ability levels develop life-long learning skills and good study habits

Waitress

Homestead Restaurant
05.2012 - 07.2013
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests

Temporary Assistant

Jeffrey Peery DDS
06.2012 - 08.2012
  • Cleaned and sterilized instruments between patients to protect from infection risks
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment

Education

Some College (No Degree) - Education

Freed-Hardeman University
Henderson, TN

Some College (No Degree) - Education

Columbia State Community College
Columbia, TN

Graduation December 10, 2019 - Practical Nursing

Tennessee College of Applied Technology - Dickson
Dickson, TN
12.2019

Skills

  • Filing assistance
  • Customer and client relations
  • Restocking supplies
  • Customer-service oriented
  • Documents filing
  • Critical Thinking
  • Personable and outgoing
  • Supervising staff
  • Quality assurance
  • Office administration

Timeline

LPN, Private Duty

All Heart Home Care
05.2023 - Current

Customer Service Representative

Farm Bureau
09.2014 - 09.2015

Substitute Teacher

Hickman County Board Of Education
10.2012 - 09.2014

Temporary Assistant

Jeffrey Peery DDS
06.2012 - 08.2012

Waitress

Homestead Restaurant
05.2012 - 07.2013

Assistant

Creative Images By Jennifer
05.2009 - 05.2015

Administrative Assistant

Barber's Storage Units And Apartments
06.2007 - 07.2017

Some College (No Degree) - Education

Freed-Hardeman University

Some College (No Degree) - Education

Columbia State Community College

Graduation December 10, 2019 - Practical Nursing

Tennessee College of Applied Technology - Dickson
Whitney Carroll