Whitney Castillo

Proven leader in operations and process improvement, experienced in building teams, developing and documenting workflows, auditing systems and using data insights to drive strategic decisions and operational excellence.

• Developed and led operational support systems by building teams, creating workflows, and establishing compliance processes to ensure efficiency and accuracy.
• Audited and streamlined complex business processes across talent acquisition and training; created and monitored SOPs and KPIs to provide data-driven insights and solutions.
• Leveraged advanced technical skills in Excel, Microsoft Suite, and Power BI to analyze data, identify system gaps, validate new software performance, and implement effective solutions.

Innovate, streamline, and help with the integration of the talent acquisition process of two large companies Sykes & Sitel.

• Created and drove talent acquisition and job placement strategies to attract diverse candidates hiring 45K annually across the United States
• Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results for over 80
  different brands.
• Lead a team of 16 recruiters who evaluated resumes, interviewed and presented qualified
  candidates to hiring managers, while creating long lasting processes for sustainability and
  growth

Lead a team of seven high-volume recruiters with managing and overseeing hiring for professionals in insurance, sales, and customer service. Optimize and enable the team to work with over 40K+ applicants each year and hiring approx. 2,500 annually.

• Onboarded HireVue video interviewing technology in 2021 saving over $100K in recruitment cost
• Onboarded FADV Background and navigated implementation and integration with ATS systems
• Developed Key Metrics for TA and created reporting for easy view of funnel and current standing of recruiting team
• Partnered with parent company SYKES and merged best practices in TA space
• Oversee recruitment budget of over $750K annually

High volume recruitment for insurance, sales, and customer service agents. Oversaw and developed processes for new insurance lines of business.

• Recruitment of insurance professionals for Life, Health, Property, and Casualty licensed roles
• Created a team to help onboard unlicensed agents and convert them to licensed agents prior to hire
• Hired over 600+ sales and customer service call center agents
• Onboarded new products from to optimize how we connect and communicate with applicants and increased response rate by 40%

Created and optimized the process for end-to-end high-volume recruitment. Managed compliance of recruitment practices from the beginning of the candidate journey through day one.

• Developed processes and trackers to manage day to day activities and efficiencies for a team of five recruiters
• Maintained compliance and communication in various locations for 2,500+ new employees
• Worked cross functionally with multiple teams to efficiently stand up a new location with 150 employees
• Created reports within our ATS (iCIMS) and became admin to run the backend. Converted hires from our ATS to HRIS systems.