Summary
Overview
Work History
Education
Skills
Timeline
Additional Experience
Generic

WHITNEY CHRISTMAN

Willow Grove

Summary

Experienced with managing end-to-end accounts receivable processes. Utilizes effective collection techniques to reduce outstanding balances and improve cash flow. Track record of maintaining accurate financial records and supporting overall financial health through detailed analysis and reconciliation.

Overview

21
21
years of professional experience

Work History

Credit & Accounts Receivable Analyst

Dorman/Dayton Parts
03.2025 - 07.2025
  • Establish credit/debit memo requests following company policies/procedures
  • Prepare cash receipts lockbox and receipts for posting process.
  • Post cash receipts to customer accounts in timely and accurate manner making use of current technology, and complete related reporting from receipt through general ledger.
  • Resolve payment deductions / disputes by adhering to process workflows for deduction types, and by effective use of company software (ERP systems, collection software, MS Office products, and other software).
  • Provide front line research, analysis, and follow up of payment deductions with customers, and with sales and/or operations personnel escalating issues as necessary.
  • Coordinate efforts with Credit & AR Analyst assigned to portfolio of accounts to ensure proper customer service. Assist with follow up activity and handling of customer inquiries to resolve disputes or collect outstanding account balances.
  • Deliver credit memos, invoices, and monthly statements to customers per customer requirements.

Accounts Receivable/Credit Analyst

SKF USA Inc
01.2022 - 03.2025
  • Responsible for the credit and collection activities for an assigned portfolio of accounts
  • Identify the root cause for late payment and create actions for resolution
  • Responsible for maximizing AR collections and revenues while minimizing past due balances and bad debt write-offs
  • Follow a defined process of prioritization and organization to achieve expected results
  • Communicate credit decisions and issues in both verbal and written form to customers, Sales, Customer Service, AR Management, and other internal customers
  • Negotiate with customers to release payment or change unacceptable payment performance
  • Escalate issues at the appropriate time to the responsible leaders

Accounts Receivable Analyst/Cash Application Specialist

Asplundh
12.2019 - 12.2021
  • Responsible for implementing collection strategies and following up with customers on collections issues, including final follow-up calls and adopting a more proactive position with new customers.
  • Coordinate office and field collection procedures and analyze field collection reports to determine further steps in the collection effort.
  • Provide detailed monthly notes on account status and collection issues.
  • Work to reduce unapplied cash by reconciling outstanding items and taking a proactive approach with customers and billing group.
  • Exercise independent judgment within established policy framework to resolve problems.
  • Compile special reports related to collections, write offs and bad debts required.
  • Support and assist manager as needed.

Invoicing Specialist

MEDSURANT HEALTH
08.2017 - 12.2019
  • Create and submit invoices to clients for provision of medical services based on contractual specifications and case circumstance
  • Monitor and reconcile all over age accounts, monitor outstanding balances and determine various strategies for collection and negotiate collections
  • Handle all follow up items and customer inquiries; establish new facility contacts and AR processes
  • Maintain ability to manage high volume of incoming correspondence while meeting daily invoicing goals
  • Responsible for B2B collections, aging reports and analysis, determining write offs/bad debts and communicating them to management
  • Maintain knowledge on all account information and monitor all invoices and statements; prepare reports for ledger accounts and analyze variance according to company policy
  • Prepare financial reports and statements; identify key collection issues and implement resolution

Bookkeeper

ROD CHRISTMAN LANDSCAPING
01.2005 - 01.2017
  • Responsible for full-cycle accounts receivable and accounts payable.
  • Prepared general ledger entries by maintaining records and files.
  • Assisted in month-end closing, analyzed inventory evaluation; prepared detailed account analysis.
  • Processed billing; maintained confidentiality and built rapport with new and existing customers.
  • Verified and set up documents for new customers.
  • Developed system to account for financial transactions.

Logistics Merchandising Specialist / Production Coordinator

ALFRED ANGELO BRIDAL
01.2005 - 01.2014
  • Customer proactivity and promotion of inventory selection increased personal sales by 10-25% annually
  • Inventory selection and the creation of purchase orders to refurbish sales stock
  • Organized shipments and managed inventory movements and counts
  • Tracked Sea/Air Freight/shipment containers
  • Daily customer calls to continue building relationships with clients

Education

Master of Arts - Organizational Management

Ashford University
Clinton, IA
05.2015

Bachelor of Business Administration - Marketing and Management

Penn State University
Abington, PA
05.2012

Skills

  • Well-versed in Microsoft Office Suite (including Excel, eg, Pivot Table, V-Lookup, Formulas)
  • Microsoft Excel
  • Payment negotiations
  • Accounts receivable software
  • Invoice processing

Timeline

Credit & Accounts Receivable Analyst

Dorman/Dayton Parts
03.2025 - 07.2025

Accounts Receivable/Credit Analyst

SKF USA Inc
01.2022 - 03.2025

Accounts Receivable Analyst/Cash Application Specialist

Asplundh
12.2019 - 12.2021

Invoicing Specialist

MEDSURANT HEALTH
08.2017 - 12.2019

Bookkeeper

ROD CHRISTMAN LANDSCAPING
01.2005 - 01.2017

Logistics Merchandising Specialist / Production Coordinator

ALFRED ANGELO BRIDAL
01.2005 - 01.2014

Bachelor of Business Administration - Marketing and Management

Penn State University

Master of Arts - Organizational Management

Ashford University

Additional Experience

Avon, USA 2007-2011

Independent Avon Sales Representative

· Networked with community groups resulting in increased regional sales

· Conducted regional sales meetings to discuss and train new and existing sales representatives on merchandise promotion, client communications, direct mailing and online sales techniques and client retention


Merion Matters/Advance, King of Prussia PA Fall Semester 2011

Marketing Internship at a Media and Marketing Company

· Assisted a Search Engine Optimization Specialist with collecting research data, identifying and evaluating web sites’ business objectives, new and existing products (images and descriptions), content and intended audiences for devising strategies to obtaining prominent listings and high visibility resolution in the results pages of search engines


Paparazzi 2017-2019

Independent Jewelry Consultant

  • Community and Networking: The job fosters a sense of community, met new people and engage with customers through social media and events.


William Penn Inn  October 2015-October 2017

Special Events Coordinator

● Greet guests and customers personally, answer phones, make reservations

● Offer appropriate seating arrangements

● Coordination of special events/Holiday Reservations 

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