Whitney Cinquini

· Serve as the primary point of contact for new business customers, guiding them through the process of initiating service for residential, commercial, and industrial properties.

· Analyze customer needs and provide accurate information on utility services, new service requests, upgrades, and requirements to meet local codes and regulations.

· Manage project timelines, track progress, and ensure compliance with PG&E’s internal policies and industry standards.

· Collaborate with cross-functional teams, including engineering, planning, and customer service, to coordinate and resolve issues related to service installations.

· Review and process new business applications, ensuring timely follow-up and effective communication with customers and internal teams.

· Provide excellent customer service by addressing inquiries, handling concerns, and offering solutions to meet customers' energy needs.

· Assist with contract negotiations, cost estimates, and technical specifications for new business installations and upgrades.

· Maintain accurate records of customer interactions and project progress using PG&E's CRM and internal tracking systems.

· Contribute to continuous improvement initiatives to streamline processes, enhance customer satisfaction, and optimize operational efficiency.

· Storm Response Activation: Activate the emergency response plan when a storm is imminent, including staffing up call centers, dispatching response teams, and setting up staging areas.

· Coordination of Resources: Mobilize PG&E crews and mutual aid teams (from other utility providers or contractors) to restore service efficiently and safely.

· Facilitated resources (materials) needed for staging yards.

· Internal Communication: Maintain clear and constant communication between PG&E’s field crews, corporate leadership, and communication teams.

· Staging and Resource Distribution: Ensure that crews have the necessary equipment, tools, and materials to carry out repairs. This may involve setting up staging areas, fuel stations, and warehouses for quick access to resources.

· Mutual Aid Management: Coordinate with other utilities contractors that can provide additional manpower and equipment during a large-scale storm response.

· Post-Storm Review: Participate in debriefings and after-action reviews to identify areas for improvement in future storm response efforts.

• Assisted with cost proposal development and customer presentations.
• Trained and mentored junior engineers, providing guidance and direction.
• Monitored installation of materials and equipment for compliance with drawings and specifications.
• Developed and implemented procedures to verify compliance with engineering standards.
• Implemented new strategies to reduce costs and improve efficiency of engineering team.
• Analyzed system development efforts using potential ROI and associated liability figures.
• Monitored metrics during project execution to maintain compliance with planned costs.
• Evaluated change order requests in response to out-of-scope work activities.
• Trained junior engineers in workstation design and material handling.
• Identified plans and resources required to meet project goals and objectives.
• Provided detailed project status updates to stakeholders and executive management.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Reported regularly to managers on project budget, progress and technical problems.
• Coordinated material procurement and required services for projects within budget requirements.
• Prepared and submitted project invoices for review and approval.

• Develop programmatic long lead materials list to ensure long lead materials are available for construction, includes weekly status meeting to ensure materials are being shipped as scheduled.
• Confirmed that construction progressed as scheduled and in compliance with contract specifications.
• Created Ad HOC Maps for Construction Managers.
• Edited Construction drawings and made field changes as needed per work area.
• Worked with Project Managers to update project status as needed.
• Work with Construction Managers to review and approve FAF's in Unifier.
• Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
• Reorganized layout of distribution center to improve efficiency of outbound product shipping.
• Release and order job materials and ensure they are delivered on time before job start dates.
• Helped team in troubleshooting efforts that alleviated errors.
• Managed service work completion if fire burn scar areas around the North Valley.
• Identified major issues on materials that arise and provided solutions for these problems.
• Work with LSO to resolve AFW issues and ensure clearance dates are met.
• Processed CWC's and AFW's to DO for scheduled energizations.
• Handled scheduling of subcontractors and staff to complete projects within required timeframes.
• Held construction progress and regular status meetings with project team.
• Developed and executed pre-construction milestones on project schedule.
• Coordinated on-site construction shutdowns, testing and inspections, reporting details and concerns to designated team supervisors.
• Visual inspection of BMP and Job sites during and after storm events to ensure quality of work was met.
• Worked Storm Room.
• Create EC Tags and EC Tag closeout.
• Develop progress tracker to ensure all notifications were closed out.
• Create Paving tags.
• Develop paving schedule with contractors.
• Invoice validation.
• Field measure paving quantities.
• Coordinate project schedules with city and county representatives.
• Resolve customer escalation with suitable outcome.
• Pre-check project footprint
• Ensure job dependencies are cleared prior to starting construction
• Coordinate and schedule vegetation removal
• Provide click schedule updates and daily attainments
• Built centralized spoil agreement tracker to encompass program footprint.
• Located spoil off-haul locations.
• Work with customers to sign spoil agreement.
• Preform quantity takeoff.
• Develop pricing sheet for sourcing to submit RFP's.
• Prepared documentation that would be used in requests for proposal.
• Managed team in troubleshooting efforts that alleviated errors.
• Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
• Identified any key changes to project that could affect cost, completion date and customer relationship.

• Develop programmatic long lead materials list to ensure long lead materials are available for construction, includes weekly status meeting to ensure materials are being shipped as scheduled.
• Confirmed that construction progressed as scheduled and in compliance with contract specifications.
• Worked with Project Managers to update project status as needed.
• Work with Construction Managers to review and approve FAF's in Unifier.
• Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
• Reorganized layout of distribution center to improve efficiency of outbound product shipping.
• Release and order job materials and ensure they are delivered on time before job start dates.
• Helped team in troubleshooting efforts that alleviated errors.
• Identified major issues on materials that arise and provided solutions for these problems.
• Work with LSO to resolve AFW issues and ensure clearance dates are met.
• Processed CWC's and AFW's to DO for scheduled energizations.
• Handled scheduling of subcontractors and staff to complete projects within required timeframes.
• Held construction progress and regular status meetings with project team.
• Developed and executed pre-construction milestones on project schedule.
• Coordinated on-site construction shutdowns, testing and inspections, reporting details and concerns to designated team supervisors.
• Visual inspection of BMP and Job sites during and after storm events to ensure quality of work was met.
• Worked Storm Room.
• Create EC Tags and EC Tag closeout.
• Develop progress tracker to ensure all notifications were closed out.
• Create Paving tags.
• Develop paving schedule with contractors.
• Invoice validation.
• Field measure paving quantities.
• Coordinate project schedules with city and county representatives.
• Resolve customer escalation with suitable outcome.
• Pre-check project footprint
• Ensure job dependencies are cleared prior to starting construction
• Coordinate and schedule vegetation removal
• Provide click schedule updates and daily attainments
• Built centralized spoil agreement tracker to encompass program footprint.
• Located spoil off-haul locations.
• Work with customers to sign spoil agreement.
• Preform quantity takeoff.
• Develop pricing sheet for sourcing to submit RFP's.

• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Provided accurate, detailed quantity take-offs from project drawings and technical specifications.