Summary
Overview
Work History
Education
Skills
Timeline
Generic

Whitney Clark

Macon,GA

Summary

Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience

Work History

Travel Agent

Inteletravel
Delray Beach, FL
03.2022 - Current
  • Created travel itineraries and made adjustments to meet client specifications.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Provided clients with brochures, guides and maps to assist with trip preparation.
  • Explained benefits of purchasing travel insurance with clients.
  • Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
  • Prepared customized itineraries based on customer needs and preferences.
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
  • Researched availability of airfare and hotel rooms using reservation systems.

Senior Customer Service Representative

Boost infinite Dish Network(work from home)
Macon, GA
04.2023 - 01.2024
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Resolved customer complaints in a professional manner while keeping management informed of any escalated situations.

Customer Service Representative

Bank of America (work from home
10.2021 - 12.2022
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.

Personal Care Assistant

Caring Companions LLC
Lizella, GA
07.2018 - 09.2021
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided ongoing compassionate patient care for each client.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding to prevent infection.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Transported patients to medical, dental and personal care appointments.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Completed scheduled patient check-ins and progress reports for clients.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Administered medication under supervision of a registered nurse or physician.

Personal Care Assistant

Primecare Home Care Services
Macon, GA
11.2014 - 04.2018
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Provided ongoing compassionate patient care for each client.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding to prevent infection.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Transported patients to medical, dental and personal care appointments.
  • Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Participated in recreational activities with clients such as reading books, playing cards or board games.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.

Education

High School Diploma -

Southwest High School
Macon, GA
05-2007

Skills

  • International reservations
  • Travel Arrangements
  • Special needs travelers
  • Leisure travel
  • Information Security
  • Paperwork Processing
  • Report Generation
  • Inbound and Outbound Calling
  • Account updating
  • Data Entry
  • Call Management
  • Consultative Sales
  • Housekeeping
  • Compassionate patient care
  • Medication Management
  • Care plan implementation

Timeline

Senior Customer Service Representative

Boost infinite Dish Network(work from home)
04.2023 - 01.2024

Travel Agent

Inteletravel
03.2022 - Current

Customer Service Representative

Bank of America (work from home
10.2021 - 12.2022

Personal Care Assistant

Caring Companions LLC
07.2018 - 09.2021

Personal Care Assistant

Primecare Home Care Services
11.2014 - 04.2018

High School Diploma -

Southwest High School

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Whitney Clark