Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Whitney Clark

Greensboro,NC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level Customer Service Specialist position to help launch career while achieving company goals. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Credit Repair Specialist

UCES Protection Plan
Greensboro, NC
12.2023 - Current
  • this is a work from home business
  • Identified fraudulent or inaccurate information on customers' credit reports.
  • Provided excellent customer service at all times; responded promptly and professionally to inquiries from both existing and potential customers. Present knowledge of financial literacy and credit building

Housekeeping Aide

Hello 7
Greensboro, Nc
08.2023 - 12.2024
  • Followed specific cleaning instructions provided by supervisors.
  • Transported soiled linens from guest rooms to laundry area for cleaning.
  • Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.
  • Checked all assigned areas thoroughly for cleanliness prior to leaving them.
  • Cleaned windowsills, window treatments, mirrors and other glass surfaces.
  • Dusted furniture, fixtures, and other surfaces.
  • Removed trash from all guest rooms on a daily basis.
  • Restocked room amenities when necessary such as tissues, paper cups.
  • Replenished bathroom amenities such as soap, shampoo and conditioner.
  • Maintained an inventory of all cleaning supplies used in the housekeeping department.

Assistant Manager

Cleaning With Care Serivces
Greensboro, NC
02.2008 - 04.2024
  • Communicated regularly with customers to gain insights into their needs.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed long-term partnerships with external vendors.

Guest Service Team Leader

Tritan Restaurants ( Mcdonalds)
Greensboro, NC
05.2016 - 07.2021
  • Monitored staff performance, identified training needs and implemented corrective action when necessary.
  • Resolved escalated issues from team members or customers in an efficient manner. Assisted in training new hires
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.

Education

Life Coach Certification - Personal Services

Transformation Academy
05-2024

High School Diploma -

Lowndes High School
Valdosta, GA
03-2004

Skills

  • Credit analysis
  • Dispute Resolution
  • Financial Counseling
  • Documentation Review
  • Confidentiality
  • Effective Communication
  • Adaptability and Flexibility
  • Problem-Solving
  • Attention to Detail
  • Relationship Building
  • Continuous Improvement
  • Active Listening

References

References available upon request.

Timeline

Credit Repair Specialist

UCES Protection Plan
12.2023 - Current

Housekeeping Aide

Hello 7
08.2023 - 12.2024

Guest Service Team Leader

Tritan Restaurants ( Mcdonalds)
05.2016 - 07.2021

Assistant Manager

Cleaning With Care Serivces
02.2008 - 04.2024

Life Coach Certification - Personal Services

Transformation Academy

High School Diploma -

Lowndes High School
Whitney Clark