Whitney Coleman
Talbott
Summary
Dynamic professional with extensive experience at ORNL FCU, excelling in branch operations and cash handling. Proven track record in optimizing operational efficiency and enhancing customer satisfaction. Skilled in security procedures and organization, with a strong ability to train and mentor teams, driving performance and achieving departmental goals.
Overview
18
18
years of professional experience
Work History
Head Teller
ORNL FCU
02.2022 - Current
- Supervised daily cash transactions, ensuring accuracy and compliance with credit union policies.
- Trained and mentored junior tellers in customer service best practices and operational procedures.
- Managed vault operations, optimizing cash flow to meet branch demands while minimizing discrepancies.
- Executed complex transactions, providing exceptional service to enhance member satisfaction and loyalty.
Vault Custodian
ORNL FCU
02.2022 - Current
- Assisted in maintaining vault security protocols and procedures to ensure asset protection.
- Learned proper inventory management techniques for accurate tracking of valuable items.
- Supported daily operations by organizing vault space and optimizing storage efficiency.
- Engaged in training sessions to understand safety measures related to vault access and handling.
Bakery Deli Manager
Food City
07.2007 - 02.2022
- Led daily operations of bakery and deli departments, ensuring high standards of quality and customer service.
- Trained and mentored staff on food safety practices and efficient production techniques.
- Streamlined inventory management processes, reducing waste through effective product rotation strategies.
- Developed and implemented promotional campaigns to increase sales in bakery and deli sections.
- Analyzed sales data to forecast demand and adjust staffing levels accordingly for peak periods.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Implemented health regulations compliance protocols, maintaining a safe environment for staff and customers.
- Increased bakery sales by implementing creative marketing strategies and introducing new product lines.
- Implemented cost-saving measures, optimizing resource allocation to maximize profitability.
- Resolved customer complaints professionally while taking steps to prevent similar issues in the future.
- Managed budget planning process for the bakery/deli department, setting financial objectives aligned with company goals.
- Ensured compliance with all federal, state, and local regulations regarding food safety and handling procedures.
- Streamlined deli operations by optimizing staff schedules and workflow processes.
- Collaborated with other department managers to execute cross-promotional efforts, increasing overall store sales.
- Conducted regular performance evaluations for team members, providing constructive feedback and support for improvement opportunities.
- Maintained a clean and inviting store environment, adhering to strict sanitation standards.
Education
High School Diploma -
Logos Covenant Christian Academy (home School)
Nashville, TN05.2006
Skills
- Branch operations
- Organization and planning
- Operational efficiency
- Security procedures
- Cash handling expertise
- Safe deposit box management
- Vault security management
- Banking regulations
- Fraud detection
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Multitasking
- Organizational skills
- Team leadership
- Sanitation procedures
- Food safety compliance
- Scheduling coordination
- Menu development
- Allergen management
- Bakery equipment operation
- Food management experience
- Supervisory experience
- Employee scheduling
- Waste reduction
- Supply ordering
- Portion control
- Well-versed in menu planning
- Catering management
- Proficient in cake decorating
- Branch operations
Timeline
Head Teller
ORNL FCU
02.2022 - Current
Vault Custodian
ORNL FCU
02.2022 - Current
Bakery Deli Manager
Food City
07.2007 - 02.2022
High School Diploma -
Logos Covenant Christian Academy (home School)
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