Whitney Compan
La Crosse,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Dispatcher
Craigs Towing and Repair
La Crosse/ Baraboo, WI
06.2024 - Current
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Scheduled loads according to priority and available equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Identified locations and needs of callers to accurately send assistance.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Dispatched drivers to meet daily delivery needs for company customers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Addressed questions, problems or requests for service or equipment.
- Received or prepared work orders.
- Relayed work orders, messages or information using telephones or two-way radios.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments and meetings for management team.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Assigned drivers to customers based on their location, destination and availability.
- Monitored driver locations and assigned appropriate vehicles for each customer request.
- Resolved customer complaints in a timely manner.
- Updated records of daily trips taken by drivers.
- Maintained communication with drivers via radio or phone throughout the day to ensure efficient dispatch services were provided.
- Kept track of taxi availability and estimated times of arrival at pickup locations.
- Processed payments received from customers over the phone or in person.
- Managed inventory of supplies such as maps, GPS systems, radios and other equipment used by dispatchers.
- Prepared daily work and run schedules.
- Documented services performed, operations information, and dispatch details in system.
- Answered incoming calls and dispatched tow truck drivers to customer locations.
- Monitored driver progress and updated customers on estimated arrival times.
- Recorded information such as vehicle type, location, and customer details in the database.
- Assigned appropriate vehicles for each job based on distance and availability.
- Provided instructions to drivers regarding pick-up and delivery of vehicles.
- Resolved customer complaints by providing timely solutions.
- Maintained communication between drivers and customers throughout the process.
- Updated records in the system when a job was completed successfully or not completed at all.
- Processed payments from customers via cash, credit card, or check.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
Team Leader Manager
A-z Learning Academy
Onalaska, WI
02.2019 - 06.2024
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Implemented new processes and procedures as needed.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
- Resolved conflicts between team members in a timely manner.
- Ensured compliance with company policies and regulations.
- Recruited, trained, and supervised new staff members.
- Ensured that deadlines were met by setting realistic goals.
- Identified areas where teams could improve their skillset.
- Monitored customer service standards across the organization.
- Fostered positive employee relationships through communication, training, and development coaching.
- Oversaw daily workloads and workflow for smooth operations.
- Motivated team members to consistently achieve or exceed performance expectations.
- Delegated work assignments and prioritized tasks.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Conducted regular performance evaluations, providing constructive feedback and personal development plans.
- Negotiated conflict resolution among team members, ensuring a harmonious work environment.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised the cleaning staff, providing guidance and direction to ensure adherence to safety protocols and regulations.
- Trained new members of the cleaning crew on proper use of equipment, materials, and supplies.
- Maintained records of inventory levels for cleaning supplies and equipment.
- Scheduled regular inspections of facilities to identify any areas needing improvement or maintenance.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Removed trash from bins and disposed of it properly according to regulations.
- Followed safety procedures when working with hazardous materials such as bleach or disinfectants.
- Kept records of hours worked, supplies used, and tasks completed each day.
- Mixed water and detergents in containers to prepare cleaning solutions, according to specifications.
- Coordinated with other cleaning staff to ensure comprehensive coverage of all areas.
Home Health Coordinator
Iris/ILife
La Crosse, WI
02.2015 - 11.2023
- Developed and implemented comprehensive patient care plans for home health services.
- Analyzed and assessed patient needs to determine appropriate service levels and staffing requirements.
- Coordinated with physicians, nurses, therapists, social workers, and other healthcare professionals to ensure timely delivery of quality care.
- Conducted in-home assessments to evaluate the physical condition of patients and determine their home health needs.
- Monitored patient progress towards goals set forth in the plan of care while providing emotional support to family members.
- Maintained accurate records of all visits, treatments, medications administered, and changes in patient condition as required by law or agency policy.
- Ensured compliance with federal regulations related to home health services such as Medicare and Medicaid guidelines.
- Scheduled appointments for home health services according to physician orders and patient availability.
- Reviewed referrals from hospitals, physicians' offices, nursing homes., ensuring that all necessary documents are completed prior to initiating service.
- Assigned staff assignments based on qualifications, experience level, scheduling availability.
- Collaborated with external agencies such as insurance companies or long-term care facilities when needed.
- Coordinated daily scheduling of home care staff to meet client needs effectively.
- Developed and implemented care plans in collaboration with healthcare professionals and clients' families.
- Managed client and family communications, providing updates and addressing concerns promptly.
- Facilitated training sessions for home care staff on patient care protocols and safety procedures.
- Resolved conflicts between staff and clients or their families to ensure satisfaction with services.
- Conducted regular home visits to assess client needs and ensure quality of care.
- Monitored and maintained compliance with state and federal regulations for home care services.
- Maintained accurate and confidential client records, including care plans and progress notes.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Participated in developing individualized care plans based on medical orders and assessments.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Assisted with client personal care needs to foster independence and well-being.
- Helped client with medication self-administration.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recognized emergency situations and implemented appropriate procedures.
- Managed patient transportation and appointment scheduling.
Daycare Manager
Michelle's Munchkins
La Crosse, WI
06.2005 - 02.2015
- Developed and implemented policies and procedures for daycare staff.
- Monitored daily activities of children to ensure safety and proper supervision.
- Maintained accurate records of student attendance, behavior, academic performance, health information, and other related data.
- Ensured compliance with all state regulations regarding childcare centers.
- Reviewed incident reports related to injuries or discipline problems in the daycare center.
- Coordinated with outside vendors for supplies needed by the daycare facility.
- Fostered relationships between staff members and families from diverse backgrounds.
- Provided emotional support to children who were having difficulty adjusting to the daycare setting.
- Managed financial aspects associated with running a successful daycare business.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
Education
GED -
WTC
La Crosse01-2009
Skills
- Schedule Management
- Dispatch Coordination
- Communication Equipment Operation
- Geographical knowledge
- Prioritizing calls
- Data Entry
- Database Management
- Driver communication
- Customer Relations
- Work Order Management
Timeline
Dispatcher
Craigs Towing and Repair
06.2024 - Current
Team Leader Manager
A-z Learning Academy
02.2019 - 06.2024
Home Health Coordinator
Iris/ILife
02.2015 - 11.2023
Daycare Manager
Michelle's Munchkins
06.2005 - 02.2015
GED -
WTC
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