Whitney Copley
Highland Home,AL
Summary
Dynamic Operations Manager with a proven track record at Butler County E-911, enhancing operational efficiency and client satisfaction. Expert in data analysis and inventory management, coupled with exceptional communication skills, led to significant cost reductions. Excelled in fostering strong customer relationships and streamlining purchasing processes, demonstrating a confident approach to achieving business goals.
Overview
23
23
years of professional experience
Work History
Inventory Analyst
Kimber
Troy, AL
02.2024 - Current
- Analyzed inventory records to identify discrepancies between actual and recorded stock levels.
- Traced missing material and shipments through vendor and customer communications.
- Designed and executed risk management strategies to mitigate supply chain disruptions.
- Oversaw supplier audits and performance reviews using supplier rating system.
- Assisted supply chain management in meeting metrics by maintaining open lines of communication.
- Converted data into graphs and charts, providing insight into business operations and results.
- Organized and monitored daily, weekly, and monthly inventory reports.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Developed weekly and monthly tracking systems and issued routine reports to help senior leaders improve decision-making related to inventory levels and processes.
- Verified accuracy of incoming shipments against purchase orders.
- Oversaw inventory audits and reconciliations to maintain accuracy in stock levels.
- Assisted in developing strategies for minimizing excess or obsolete stock levels.
- Performed physical counts of inventory items in warehouses.
Material utility Tech
Kimber
Troy, AL
09.2021 - 02.2024
- Completing daily task
- Training
- Met with staff to discuss rules, regulations and work-related problems.
- Introduced new arrivals to other participants, explained facility rules and encouraged participation.
- Conferred with management to discuss and resolve participant complaints.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Service Crew Member
BBQ 65
Greenville, AL
01.2020 - 09.2021
- Responded quickly to customer complaints and used diplomatic communication to initiate problem resolution.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
- Assisted manager in cleaning, securing and balancing daily funds and receipts.
- Completed accurate food orders using POS terminal and relayed special conditions to kitchen staff.
- Maintained order of customer and crew member work areas.
Server
IHOP
Boutte, LA
08.2012 - 01.2015
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on cash register and point-of-sale system.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
Operations Manager
Butler County E-911
Greenville, AL
05.2006 - 05.2010
- Oversaw financial management, budget management, accounting and payroll activities.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Collaborated with team leaders on quality audits.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed scheduling, training and inventory control.
Customer Service Representative
Freds of Greenville
Greenville, AL
05.2002 - 02.2006
- Customer service
- Stocking(retail)
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Prevented key account losses by researching discrepancies and correcting problems.
- Answered customer inquiries via phone, email, and chat.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Greenville High School
Greenville, AL05-2004
Skills
- Microsoft Excel
- Inventory management support
- Data analysis
- Cost reduction strategies
- Purchasing processes
- Effective customer communication
- Written and verbal communication
Timeline
Inventory Analyst
Kimber
02.2024 - Current
Material utility Tech
Kimber
09.2021 - 02.2024
Service Crew Member
BBQ 65
01.2020 - 09.2021
Server
IHOP
08.2012 - 01.2015
Operations Manager
Butler County E-911
05.2006 - 05.2010
Customer Service Representative
Freds of Greenville
05.2002 - 02.2006
High School Diploma -
Greenville High School
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