Whitney Cox
Phenix City,AL
Overview
8
8
years of professional experience
Work History
Bar Manager
Smokey Bones Bar & Fire Grill
01.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Followed strict recipes and drink measurements to minimize product used.
- Improved customer service rankings by resolving issues quickly and accurately.
Service Manager
Smokey Bones Bar & Fire Grill
07.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Scheduled efficiently and check sales every hour to decrease labor costs.
Bartender
Smokey Bones Bar & Fire Grill
12.2019 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Followed strict recipes and drink measurements to minimize product used.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Takeout Specialist
Smokey Bones Bar & Fire Grill
03.2017 - Current
- Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Enhanced customer satisfaction by efficiently processing take-out orders and ensuring order accuracy.
- Maintained up-to-date knowledge of menu offerings, promotions, and allergen information to provide accurate information to customers during the ordering process.
- Resolved customer complaints, offering appropriate solutions while maintaining a professional demeanor.
- Engaged with guests making food and beverage decisions, advising on menu item availability, specials, and popular meal combinations and drink pairings.
- Balanced multiple tasks simultaneously, managing phone calls, in-person orders, and payment processing without compromising quality or speed of service.
- Increased repeat customers with exceptional customer service, addressing concerns promptly and professionally.
- Retained full knowledge of menu and ingredients to address food allergy questions.
- Supported overall restaurant operations by assisting in tasks such as cleaning, restocking, or serving customers when necessary.
- Maintained a clean and sanitary workspace, adhering to food safety guidelines and regulations.
- Determined appropriate individually-packaged condiment servings for inclusion in each order following standard menu specifications as well as specific customer requests.
- Built rapport with regular customers through friendly interactions and personalized service recommendations based on their preferences.
- Managed high call volumes to place accurate orders, providing clear communication with both customers and kitchen staff.
Greeter
Smokey Bones Bar & Fire Grill
01.2017 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as food, LTO and drink menus, were readily available at the entrance for guests'' convenience.
- Took information about guests' party size, led to seating and offered menus.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Retained knowledge of promotions, products and services for informative customer advice.
- Fielded customer complaints and notified managers.
- Monitored customer activity to maintain safe and secure environments.
Server
Smokey Bones Bar & Fire Grill
10.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Upsold high-profit items to enhance sales numbers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
Russell County High School
Seale, AL05.2007
Skills
- Team Leadership
- Staff Training
- Training and mentoring
- Responsible Alcohol Service
- Bar Management
- Inventory Management
- Staff Scheduling
- Outgoing Personality
- Guest Interaction
- Issue Resolution
- Sales Promotion
- Relationship Building
- Mixology expertise
Timeline
Bar Manager
Smokey Bones Bar & Fire Grill
01.2024 - Current
Service Manager
Smokey Bones Bar & Fire Grill
07.2022 - Current
Bartender
Smokey Bones Bar & Fire Grill
12.2019 - Current
Takeout Specialist
Smokey Bones Bar & Fire Grill
03.2017 - Current
Greeter
Smokey Bones Bar & Fire Grill
01.2017 - Current
Server
Smokey Bones Bar & Fire Grill
10.2016 - Current
High School Diploma -
Russell County High School
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