Whitney Craig
Martin,TN
Summary
Accomplished leader with a proven track record, enhancing operational efficiency and team productivity through strategic planning and effective resource management. Skilled in operations management and building strong relationships, I've driven continuous improvement, significantly reducing costs while maintaining high safety standards. With extensive training in feed mill and livestock operations, along with DOT compliance and standards training, I have implemented safety guidelines and corrective action policies to improve fleet safety performance and mill / store operations.
Overview
16
16
years of professional experience
Work History
Store Manager
Rural King
01.2024 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Feed Mill Manager
Tyson Foods
07.2022 - 01.2024
- Championed sustainability initiatives in mill operations, reducing environmental impact while maintaining profitability.
- Ensured compliance with relevant regulatory requirements, maintaining up-to-date knowledge on industry standards and best practices.
- Developed strong relationships with suppliers, ensuring consistent delivery of high-quality raw materials at competitive prices.
- Oversaw inventory control, ensuring optimal stock levels were maintained to meet production demands without excess waste or shortages.
- Managed daily mill operations to ensure smooth workflow and timely completion of orders.
- Facilitated clear communication between departments, promoting teamwork and efficient problem-solving efforts across the organization.
- Developed long-range strategic plans in alignment with organizational goals and market trends.
- Reduced operational costs through effective resource management and waste reduction strategies.
- Increased overall productivity by identifying bottlenecks and implementing appropriate solutions.
- Maintained a safe working environment by enforcing strict safety policies and procedures for all employees.
- Conducted regular performance reviews, providing constructive feedback to drive continuous improvement in staff performance.
- Implemented employee training programs, enhancing skill sets and improving overall performance within the team.
- Enhanced production efficiency by implementing process improvements and optimizing equipment usage.
- Negotiated contracts with vendors, securing favorable terms that supported business objectives.
- Assisted in recruiting, hiring and training of team members.
Feed Mill Delivery Supervisor
Tyson Foods Inc.
02.2021 - 07.2022
- Mentored new delivery team members, providing guidance on best practices and company policies.
- Created detailed reports on team performance metrics, highlighting successes and addressing areas for improvement.
- Increased delivery efficiency by streamlining route planning and prioritizing customer needs.
- Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
- Optimized vehicle maintenance schedules to ensure minimal downtime and increased reliability.
- Analyzed delivery data to identify trends and areas for improvement, implementing changes accordingly.
- Implemented safety protocols for drivers, resulting in a decrease in accidents and injuries.
- Assisted in the development of company-wide delivery policies and procedures to ensure consistency across all locations.
- Resolved conflicts within the team promptly professionally ensuring continued productivity harmony among colleagues.
- Managed budgetary constraints effectively, ensuring cost-effective operations without sacrificing service quality.
- Coordinated consistent on-time deliveries of feed.
Secretary, Crop Financing, and Fuel Logistics
Obion Farmers Cooperative
04.2008 - 02.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
High School Diploma -
Obion County Central High School
Troy, TN05.2008
Skills
- Multitasking and Organization
- Employee Training
- Operations Management
- Policies and Procedures
- Staff Supervision
- Work Planning and Prioritization
- Documentation And Reporting
- Relationship building and management
- Strategic thinker
- Leading Staff Meetings
- Safety training, SOP creation and implementation
- DOT documents, FDA, EPA, and OSHA documentation
- CPR and AED certified
- LOTO, Forklift, Boiler, and bio-security training
My hobbies include our small, but growing homestead and travel planning.
We have a small homestead that we have built over the last several months and are still building additions as we go. I have a love for travel and travel planning, and am trying to get to all 50 states before I reach 40!
Timeline
Store Manager
Rural King
01.2024 - 06.2024
Feed Mill Manager
Tyson Foods
07.2022 - 01.2024
Feed Mill Delivery Supervisor
Tyson Foods Inc.
02.2021 - 07.2022
Secretary, Crop Financing, and Fuel Logistics
Obion Farmers Cooperative
04.2008 - 02.2021
High School Diploma -
Obion County Central High School
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