Whitney Creech
Charleston,SC
Summary
Accomplished and results-oriented administrative professional with 8 years of experience in attaining daily objectives and long-term goals across diverse office platforms. Resourceful departmental liaison with the ability to manage multiple office projects simultaneously, streamline operational efficiency, develop goals, and drive continuous process improvement. Task-oriented and reliable, with strong organizational skills and exceptional time management abilities.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator I
MUSC College Of Dental Medicine
10.2021 - Current
- Serve as initial contact for Basic Science Research Division and provide administrative support to the Chair and faculty members
- Complete all purchases for the division including supplies, memberships, reimbursements, equipment, equipment service/maintenance, and account renewals
- Ensure accurate billing allocation and reconciliation of items purchased through the University Purchasing card and Ourday Procurement system
- Manage inventory and facilitate major equipment purchases while performing oversight of shipping, tracking, and receiving of all lab cases
- Coordinates departmental events, meetings, conferences, room reservations, and conference room calendar scheduling.
- Develop correspondence, publications, reports, and educational materials related to departmental activities and research
- Assist with human resource functions while maintaining department personnel files for faculty, residents, and staff
Practice Administrator
Kristin Saville, DDS, PC
06.2019 - 10.2021
- Increased operational efficiency of workflow for patient and doctor schedule
- Provided exemplary customer service through patient scheduling and appointment check-in / check-out procedures
- Prepared and presented treatment plans and financial estimates to patients for all prescribed treatment
- Minimized financial discrepancies by preparing accurate end-of-day Account Receivables
- Strengthened traceability by completing appropriate claims paperwork, documentation, and system entry
- Ensured dental practice policies and security requirements were met.
Dental Hygiene Coordinator/Front Desk Receptionist
Center for Periodontics & Implant Dentistry
10.2016 - 01.2019
- Managed a multi-line phone system, accurately scheduling patient appointments and maintaining hygiene recall schedule
- Ensured patient satisfaction and retention by offering timely proactive resolution ideas while driving actionable responses to questions, concerns, or challenges
- Organized multiple continued education courses for doctors and staff and implemented doctor dictation letter program
- Ensured office supplies met office/patient demands by monitoring and obtaining supplies for stock replenishment.
Assistant Store Manager
Dacuba’s Fine Jewelry
01.2012 - 01.2016
- Ensured operational demands by monitoring staffing initiatives, recruiting, interviewing/hiring top talent, and coordinating sufficient staff to drive workflow.
Assistant for Director of PR
American Heart Association
01.2012 - 01.2013
- Prepared and compiled heart health information for numerous local residents
- Assembled and organized program materials for AHA events
- Corresponded with charitable donors to build relations and resolve queries.
Education
Integrated Departmental Education for Administrators (IDEA) Program -
Medical University of South Carolina
Charleston, SC01.2022
MS, Healthcare Administration (Sigma Beta Delta International Honor Society of Business) -
Liberty University
Lynchburg, VA01.2018
BS, Public Health -
College of Charleston
Charleston, SC01.2015
Skills
- Performance Management
- Quality Assurance
- Detail Oriented
- Program Management
- Interdepartmental Coordination
- Team Collaboration
- Time Management
- Results Oriented
- High Reliability
- Office Inventory Management
Timeline
Administrative Coordinator I
MUSC College Of Dental Medicine
10.2021 - Current
Practice Administrator
Kristin Saville, DDS, PC
06.2019 - 10.2021
Dental Hygiene Coordinator/Front Desk Receptionist
Center for Periodontics & Implant Dentistry
10.2016 - 01.2019
Assistant Store Manager
Dacuba’s Fine Jewelry
01.2012 - 01.2016
Assistant for Director of PR
American Heart Association
01.2012 - 01.2013
Integrated Departmental Education for Administrators (IDEA) Program -
Medical University of South Carolina
MS, Healthcare Administration (Sigma Beta Delta International Honor Society of Business) -
Liberty University
BS, Public Health -
College of Charleston
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